Requirements and responsibilities
Hello👋 I am Joaquin, Trading and Analytics Lead at Kayzen, and I am now looking for a Customer Success Manager to join our global team 🙌In this role, you will play a vital role in driving customer satisfaction, fostering long- term relationships and contributing to the overall growth and success of the company.Kayzen is a mobile demand-side platform (DSP) dedicated to democratizing programmatic advertising. We enable leading apps, agencies, media buyers, and brands to run programmatic customer acquisition, retargeting, and brand performance campaigns through its self-serve and managed service options. Built on the core pillars of performance, transparency, control, and empowerment, Kayzen powers the world’s best mobile marketing teams with bespoke solutions that fuel business growth and deliver a competitive advantage. With an unprecedented scale of 160B+ daily ad requests from 1.6B+ unique users worldwide, we serve up to 1B+ ads per day in 180 countries. Kayzen is accessible through our APIs and user interface.The TeamThe CSM team serves a dual-purpose role within the organization, acting as a crucial link between our customers and our product & service offerings. This position is instrumental in understanding and addressing customer needs, ensuring that our solutions are aligned with their goals and challenges. Additionally, the CSM is responsible for developing comprehensive account strategies that focus on growth and customer success, owning the execution of the same along with the Trading Team and other internal stakeholders.To succeed in this role you need:In-Depth Mastery of Kayzen DSP for Client SuccessStrategic Client Management and Campaign ExcellenceLeading in Industry Knowledge and TrendsClient Advocacy and Relationship BuildingResponsibilitiesWe are seeking a highly proactive Customer Success Manager who will take full ownership of customer relationships. The ideal candidate will have a solutions-oriented mindset and provide clients with proactive consultations and data-driven campaign optimization recommendations on a daily basis.ResponsibilitiesCustomer Success ManagementForm a deep understanding of the client’s business & goalsProvide DSP advisory and strategic consultation from the onboarding phaseMaintain detailed internal documentation of client information (Hubspot), interactions (call notes), feature requests (product wishlist), and campaign strategiesConduct engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on product roadmapAccount Strategy and Campaign ManagementCo-manage and optimize campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies.Report on account progress weekly / bi-weekly to internal and external stakeholders (client, PSS Lead, Product teams, etc)Set and achieve monthly and quarterly growth and milestone targets together with your Team Lead.Owning end-to-end client success and results through proactive optimizations, troubleshooting, and coordinationFeedback Loop and Product DevelopmentProactively identify and address emerging client needsWork closely with the product team on enhancements based on client feedback.Efficiently troubleshoot issues and communicate them to the product and technical teamsProvide regular feedback to management about client needs, market & competitor intelligenceRequirements2+ years of experience managing performance-driven web clients – must-have.Hands-on experience with programmatic or digital advertising platforms.Proven ability to build and drive processes that truly move the needle for clients.Capable of working independently and collaborativelyStrong analytical skills: able to dig into data, spot trends, and turn insights into action.A proactive mindset: you’re comfortable tackling challenges and finding solutions quickly.Attention to detailWhat do we offer?Exceptional career growth and learning opportunityA unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech marketDirect, day-to-day work experience with the managementA fun, driven, and multinational team located across Germany, India, UK, Argentina, Ukraine, Turkey, Spain and many more countriesA flexible work-from-home arrangementA 500-dollar home-office setup budgetA 1000-dollar annual learning and development budget
Optionally, you can add more information later (benefits, pre-screening questions, etc.)