Account Manager - Client success coach at Hesel Media | Torre
Account Manager - Client success coach
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Hesel Media

Account Manager - Client success coach

Hesel Media
Posted by
Esteban Andrade
Paula Martinez
S
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(179) info
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Full-time

Legal agreement: Contractor

Currency exchange and taxes to be paid by:

Candidate

Base compensation
USD1K - 2K/month

+ Commissions

+ Bonuses

Non-negotiable
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Remote (anywhere)
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Posted about 4 years ago

Requirements and responsibilities

- 2+ years of customer service/coaching experience - Managing a book of clients, serving as their primary point of contact via email, call text, and video call - Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching - Using the company core values to guide independent decisions about client accounts - Continually innovating new methods to improve client experience, results, and retention - Managing the entire client life-cycle, including launch calls, check-ins, billing, and offboarding calls - Upselling clients on relevant products - Collecting client feedback and passing it along to the team to drive constant improvement
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