Account Manager - Client Success Coach at Hesel Media | Torre
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Account Manager - Client Success Coach

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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Base compensation
USD1k - 2k/month

+ Commissions

+ Bonuses

Non-negotiable
location_on
Remote (anywhere)
Posted over 4 years ago

Responsibilities


- 2+ years of customer service/coaching experience - Managing a book of clients, serving as their primary point of contact via email, call text, and video call - Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching - Using the company core values to guide independent decisions about client accounts - Continually innovating new methods to improve client experience, results, and retention - Managing the entire client life-cycle, including launch calls, check-ins, billing, and offboarding calls - Upselling clients on relevant products - Collecting client feedback and passing it along to the team to drive constant improvement