Paula Martinez
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Operations Manager at Hesel Media
Florida, United States
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Résumé
Jobs
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Operations SpecialistHesel MediaDec 2021 - Current (4 years 11 months)- Program ManagerOptime ConsultingJun 2020 - Dec 2021 (1 year 7 months)
- Program LeaderOptime ConsultingJan 2019 - Jun 2020 (1 year 6 months)- Support planning and coordination of the HPE program and its activities.
- Monitors and administers program/project revenues and expenses.
- Collects and analyzes data; prepares scheduled and special reports; maintains program/project records and statistical information.
- Develop strategic communications plans to support HPE and Microsoft program’s goals and objectives.
- Track HPE, Microsoft and Intel sales & behavior KPI to propose incentives & promotions for the LATAM region.
- Communicate with Distributors, Resellers, and Sponsors through webinars, online marketing, events and any other strategic media.
- Coordinate, gather and execute meetings with stakeholders from all levels within the organization to - Program CoordinatorOptime ConsultingSep 2018 - Jan 2019 (5 months)- Develop strategic communications plans to support the program’s goals and objectives.
- Track sales & behavior KPI to propose incentives & promotions for the region.
- Communicate with Distributors, Resellers, and Sponsors through webinars, online marketing, events and any other strategic media
- Use the program’s platform and other modules as a communicational tool to push the program’s KPIs
- Prepare and present weekly reports highlighting results and key initiatives - Regional Marketing InternZebra TechnologiesMay 2018 - Aug 2018 (4 months)- Develops and implements strategic marketing plans for Zebra’s partners’ campaigns on a regional level organization.
- Audit and analyze marketing initiatives taken by Zebra’s digital channels.
- Dissect data and metrics to optimize, get snapshots of the current status and take corrective action using Zebra’s principles to outclass marketing goals.
- Review partners’ websites and social media presence and provide weekly update as the status of the project.
- Present finding and recommend course of action to the marketing team
- Measure and audit existing digital campaigns to ensure budget, image, target audience and other parameters are meeting Zebra’s expectations and the brand is being correctly represented. - Marketing AssistantState FarmDec 2017 - May 2018 (6 months)- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- Creating marketing content to ensure new business opportunities, this includes over delivering expectations to customers and marketing material.
- Developing and maintaining exceptional customer relationships
- Provide prompt, accurate, and high class customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification.
- Conducted market research for 10+ client firms, utilizing in-house and outside resources and databases
- Work with the agent to establish and meet marketing goals. - TellerJPMorgan Chase & Co.Feb 2016 - Dec 2017 (1 year 11 months)- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds.
- Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins.
- Contributes to team effort by accomplishing related results as needed. - Sales RepresentativeMetroPCSMar 2014 - Feb 2016 (2 years)- Understand customers' needs and help them discover the value of our product to meet those needs.
- Take into sales opportunities by creating unique relationships with customers to generate a lead and ultimately close a deal, and building constant customer relations to maintain and keep the sales cycle.
- Always and successfully multitasking in a fast-paced team environment.
- Educate and engage customers through product demonstrations and presentations.
- Interaction with customers providing high class customer service
Education
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- Digital Marketing Certified AssociateSimpliLearnAug 2018 - Current (8 years 3 months)
- 440 Customer Representative for State of FloridaState FarmJan 2018 - Current (8 years 10 months)
- Bachelor of Business AdministrationFlorida International UniversityJan 2016 - Dec 2018 (3 years)
- International BusinessBroward CollegeJan 2013 - Dec 2015 (3 years)
Awards
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- Dean's ListFlorida International UniversityMar 2017