Wilfrido Manuel Sandoval Ortiz Supervisor de Operaciones

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Team Leader

PARICUS - BPO

Oct 2023 - Current (2 years 9 months)

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Workman

CRISOBA INDUSTRIAL S.A.de C.V.

Oct 2022 - Feb 2023 (5 months)

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BPO Operations Supervisor

CONFIE - SSBCC MEXICO S DE RL DE CV •

Jun 2019 - Jan 2023 (3 years 8 months)

Taboada #9589 Int 201 Zona Rio Tijuana BC México BPO Operations Supervisor (January 2019 June 2023) In charge of ensuring the achievement of metrics and the smooth running of the BPO campaign, opening 2 operations campaigns effectively for the company during the time worked on Confie, being the link between the company and the client, interviewing candidates for the required positions and selecting agents, providing information about the job description, effective coaching 1 to 1, weekly meetings, provide the necessary tools and clarify the work positions of the agents, as well as what is expected of them directing them to their goals with quality, payroll management TRESS system, bonuses and analyzing goal data or KPI. Focused on insur

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Sales Agent

David Alfaro Siqueiros

Aug 2017 - Aug 2018 (1 year 1 month)

Sales in English and Spanish of alternative health products for an American company taking payments and creating new accounts, reaching sales goals, making both inbound and outbound calls.

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Operations supervisor

PROMOCIONARTE S.A. DE C.V.

Jan 2014 - Sep 2014 (9 months)

In charge of supervise portability agents by cambaceo (House by house in the field) for Telcel, entry of portability information to the Telcel portal, delivery of sim cards to customers and effective management of weekly metrics for portability agents, effective coaching 1 to 1, weekly meetings, payroll management, interviews of new prospects for the job position and selection of candidates.

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Operations supervisor

Vía Rapida plaza INEGI Local 3

Jul 2012 - Jan 2014 (1 year 7 months)

In charge of supervise portability agents by cambaceo (House by house in the field) for Telcel, entry of portability information to the Telcel portal, delivery of sim cards to customers and effective management of weekly metrics for portability agents, effective coaching 1 to 1, weekly meetings, payroll management, interviews of new prospects for the job position and selection of candidates. ACEROS OCOTLAN Calle Encinos #157 Col Revolución Tecate B.C.

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Sales and Branch Manager

Aug 2011 - May 2012 (10 months)

Retail and wholesale of construction products, specialist in steels for construction such as beams, PTR, angles, screeds, plates, as well as various products for details of steel finishes for home such as door plates, door handles, nails, screws etc. In charge of the logistics of delivery and supply of the product, inventories each month and warehouse management and personnel such as cashiers, sales representatives, drivers, forklifters and warehousemen. Weekly meetings and effective 1-on-1 coaching, prospect interviews and candidate selection. Other Jobs and work experience

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Operations supervisor

Grupo Técnico de Servicios, S.A. de C.V

Mar 2009 - Jun 2011 (2 years 4 months)

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Optic Branch Manager

Ópticas Devlyn/Cervantes Saavedra

Oct 2006 - Nov 2008 (2 years 2 months)

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Fashion promoter and consultant

Tarsa, S.A. de C.V. (Ermenegildo Zegna

Jun 2006 - Sep 2022 (16 years 4 months)

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Sales Assistant

Calle:Pino Suárez nº 96 Col. Centro Morelia

Jan 2000 - Jan 2004 (4 years 1 month)

Wilfrido Manuel Sandoval Ortiz

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