Ignacio Tissera Dicille
About
Detail
Customer service // Customer support // Sales agent.
Cordoba, Argentina
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Résumé
Jobs
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Customer Service Representative verified_user Verified experience public Remote experienceParicusAug 2023 - Dec 2024 (1 year 5 months)- Handled high-stress situations efficiently, staying professional under pressure while resolving disputes and conflicts. - Kept thorough records of customer interactions, ensuring effective follow-up and resolution of issues. - Led training sessions for Customer Service Representatives, focusing on soft skills development, product knowledge, and procedural updates. - Used data analytics tools to track performance trends, identify areas for improvement, and implement necessary changes - Assist the customer to complete payment for their prepaid plans.- Customer Sales and Service Expert|TravelpassSolvo GlobalFeb 2022 - Dec 2022 (11 months)- Handled calls promptly and with courteous professionalism. - Processed orders (hotel rooms), service requests and applied information to customers. - Navigated multiple computer systems to handle customer's sales and service needs. - Maintained over 30% my conversion rate on inbound calls. Handled calls promptly and with courteous professionalism. Processed orders (hotel rooms), service requests and applied information to customers. Navigated multiple computer systems to handle customer's sales and service needs. Maintained over 30% my conversion rate on inbound calls
Education
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- EEf setEF SET ScoreApr 2025 - Current (1 year 3 months)After a EF SET exam i received the C1 degree. Link attached. https://cert.efset.org/JUZksu
- IHigh School DiplomaInstituto San Ramón NonatoMar 2013 - Dec 2019 (6 years 10 months)
- lCertificate of Education B2/C1lincoln institueMar 2009 - Dec 2018 (9 years 10 months)