Veronica Troche Customer Service Repesentative en Instructor Brandon

Customer Service Representative

Instructor Brandon

Sep 2022 - Current (3 years 10 months)

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Negotiation with customers or clients when is requested. - Customer service support when needed. Preparation of weekly and monthly reports providing information to manager about sales. - Prepare Presentation of sales portfolio to clients.

Tutora de inglés

Autónomo

Oct 2021 - Oct 2022 (1 year 1 month)

M

Propietario de tienda

Mucuchies Accesories

Aug 2017 - Current (8 years 11 months)

- Emprendimiento personal dedicado a la confección de accesorios para mujeres y niñas. Enfocándose en lo personalizado y hecho a mano. Ventas minoristas y mayoristas con cartera de revendedores. - Atención al cliente y asesoramiento en lo que respecta de los productos que confeccionamos. Manejo de pagos electrónicos y en efectivo.

D

Cuidado de los hijos/as a tiempo completo

Descanso profesional

May 2017 - Mar 2021 (3 years 11 months)

Guest Service Agent

MSC Cruises

Jun 2016 - Dec 2016 (7 months)

- Atención al cliente, resolución de problemas relacionados a la experiencia de estar en un crucero. - Manejo de pagos tanto en divisas como tarjetas de crédito. Administración de los procedimientos internos de la compañía.

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Assistant Purser

Croisiere de France, Pullmantur Cruises

Oct 2012 - Dec 2014 (2 years 3 months)

Gave information about the activities on board and destinations according to the itinerary. Working in a team during different shifts, leading projects of legal matters (ship's certificates, clearances, related to port authorities), collaborating with the accounting department (handling foreign exchange, credit cards). Also offering reception duties, experience working with Fidelio Cruise System.

Hostess Grand Class

Pullmantur Cruceros

Oct 2012 - Mar 2013 (6 months)

Guest assistance at check-in/check-out, point. Responsible to offering a first-class service, covering all guests requests and ensuring that customer services remain beyond their expectations. Responsible to providing all necessary information to customers onboard, solving any difficulty, and clarifying any issue related to their experience on board.

Veronica Troche

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Veronica Troche