Viviana Alejandra Ramos Enriquez

Viviana Alejandra Ramos Enriquez

About

Detail

Business Manager and MBA
Departamento del Valle del Cauca, Colombia

Contact Viviana regarding: 
Flexible work
Starting at USD15/hour
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Internships
Starting at USD1k/month

Timeline


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Résumé


Jobs verified_user 0% verified
  • B
    HR & Administrative Executive
    Bluerock Operations LTD.
    Jun 2024 - Current (2 years 3 months)
    - Scheduled appointments and meetings, effectively managing calendars to optimize time for all stakeholders. - Assisted in the running of the company office, focusing on the management of office facilities, office mail, deliveries, and other administrative tasks. - Provided comprehensive administrative support to HR functions, including document handling and employee correspondence, ensuring efficient operations. - Maintained and updated both digital and physical employee records in compliance with GDPR and internal policies, safeguarding sensitive information. - Supported recruitment logistics, including interview scheduling and onboarding documentation, to streamline the hiring process. - Liaised with internal teams to ensure sm
  • G
    Sales Administrator
    Gozo Arts
    Mar 2023 - Current (3 years 6 months)
    - Welcomed all visitors and customers, providing assistance as appropriate to ensure a positive experience. - Assisted in the efficient running of the company office, focusing on the management of office facilities, supplier relationships, and handling office mail and deliveries. - Managed customer service channels, including in-person interactions, email correspondence, and phone inquiries, ensuring prompt and effective communication. - Assisted in managing office supplies, scheduling, and general administrative tasks, while maintaining organized digital and physical filing systems. - Supported administrative coordination with vendors and tracked deliveries to ensure timely fulfillment of orders. - Utilized cold outreach strategies to
  • Colegio Villa De Las Palmas
    Administrative & Project Assistant
    Colegio Villa De Las Palmas
    Sep 2019 - Aug 2022 (3 years)
    * Supported activities of an administrative or operative nature, ensuring efficient office management and project execution. * Assisted in the running of the institution, primarily focusing on the management of office facilities and projects. * Handled the reception and enrollment of new students, utilizing strong organizational skills to manage applicant tracking systems and processes effectively. * Developed and presented reports oriented to continuous improvement and institutional growth, while maintaining accurate records for compliance and smooth enrollment. * Taught subjects in the commercial area, including accounting, finance, and entrepreneurship, while coordinating with students during their internships to ensure clear com
  • BBVA
    Customer Service / Comprehensive Service Advisor
    BBVA
    Jan 2018 - Sep 2019 (1 year 9 months)
    - Delivered front-line support to clients by handling inquiries, resolving issues, and promoting financial services in a high-volume environment. - Managed customer portfolios and digital service channels (email, in-person, phone), ensuring prompt and effective responses. - Supported internal reporting, managed documentation for claims and account operations, and performed daily cashier tasks including balancing and cash tonnage. - Consistently met service and productivity targets while maintaining high levels of customer satisfaction and accuracy. - Utilized ATS (Applicant Tracking System) skills to evaluate and track customer applications for new products, ensuring accuracy and compliance while maintaining timely follow-up throughout
  • Lacteos la Florida
    Sales & HR Assistant
    Lacteos la Florida
    Jan 2012 - Dec 2014 (3 years)
    * Provided prompt and courteous customer service, ensuring a positive experience for all clients. * Offered and sold the company's products on the shelf, contributing to overall sales goals. * Managed and balanced petty cash, maintaining accurate financial records. * Assisted in the management of human resources within the company, facilitating effective communication and support for employees. * Helped with cleaning and organizing the workplace to maintain a professional environment. * Leveraged Google Drive to enhance HR operations, managing forms, spreadsheets, and documents collaboratively with colleagues, which ensured efficient online teamwork and accurate record keeping.
  • C
    Project Assistant
    Colegio San Bartolome de La Florida
    Jan 2011 - Dec 2011 (1 year)
    * Collection, updating and presentation of reports regarding information on students and graduates of the institution, according to different profiles, vocational orientations and socioeconomic levels. * Give some talks to 9th, 10th and 11th grade students on guidance and leadership. * Replacements for teachers in different subjects of the Baccalaureate program by cycles.
Education verified_user 25% verified
  • J
    Vocational Education & Training Award for Call Centre Agents
    Jobsplus Malta
    Feb 2024 - Jun 2024 (5 months)
  • Universidad Nacional de Colombia
    MASTER BUSINESS ADMINISTRATOR
    Universidad Nacional de Colombia
    Aug 2019 - Dec 2021 (2 years 5 months)
  • Universidad Nacional de Colombia
    INTERNAL AUDITOR AT HSEQ
    Universidad Nacional de Colombia
    Aug 2017 - Dec 2017 (5 months)
  • Universidad Nacional de Colombia
    BUSINESS ADMINISTRATOR verified_user Verified experience
    Universidad Nacional de Colombia
    Jan 2013 - Sep 2018 (5 years 9 months)
Awards verified_user 0% verified
  • Universidad Nacional de Colombia
    BEST GPA OF MASTER'S DEGREE – UNIVERSIDAD NACIONAL DE COLOMBIA
    Universidad Nacional de Colombia
    Aug 2019 - Dec 2021 (2 years 5 months)
  • Universidad Nacional de Colombia
    UNDERGRADUATE HONORS DEGREE – UNIVERSIDAD NACIONAL DE COLOMBIA
    Universidad Nacional de Colombia
    Mar 2013 - Sep 2018 (5 years 7 months)
Publications verified_user 0% verified
  • D
    Corporate Social Responsibility and Entrepreneurship: evolution and research trends
    Desarrollo Gerencial
    Sep 2019 - Apr 2021 (1 year 8 months)