Toyin Rebecca Olowodahunsi
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Lagos, Nigeria
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Résumé
Jobs
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- LCustomer Service Special istLifebank Technology and Logistics ServiceMay 2023 - Current (2 years 1 month)• Supported over 100 customers daily with a positive attitude and achieved 95% customer satisfaction. • Collected, analyzed, and documented customer feedback to identify trends and recommend actionable delivery improvements to management. • Promoted the organization's service by resolving 90% of clients' issues within the first call. • Increased sales revenue by 15% by swiftly responding to orders, generating additional income for the brand. • Collaborated with the sales team to foster cordial relationships between over 20 business-to-business clients, leveraging CRM skills to maintain customer relationships and enhance patronage. • Handled large volumes of outbound calls, social media chats, and email desk activities using Google
- SCustomer Service RepresentativeSoft CollectionsFeb 2022 - Feb 2023 (1 year 1 month)• Resolved customer complaints and troubleshot issues, escalating matters when necessary. • Adhered to establishment policies to consistently achieve call time and quality standards. • Managed over 50 incoming calls daily and walk-in customers. • Identified and assessed the needs of 50 customers to achieve client satisfaction daily. • Collaborated with the logistics company to deliver over 100 customers' goods weekly. • Resolved concerns with products and services to aid retention and drive sales. • Implemented a revised feedback system, resulting in a 20% reduction in customer complaints. • Utilized email marketing skills to communicate with leads and existing customers, informing them of new offers and discounts, as well as
- EFront Desk InternExcellence Hotel and Conference CenterMay 2015 - Sep 2015 (5 months)• Provided accurate information on establishment offers to customers. • Processed customers' payments, updated accounts, and created repayment plans. • Resolved product/service concerns to drive sales and retention. • Maintained accurate customer data and maximized customer support. • Work closely with other departments to ensure a quick and effective customer experience.
Education
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- CCustomer Success FundamentalsCustomerSuccessUDec 2024 - Jan 2025 (2 months)
- ICustomer Service Foundational CourseIngenium Concepts LtdNov 2023 - Dec 2023 (2 months)
- SCustomer Relationship ManagementSide HustleMar 2023
- JIntroductory Soft Skills TrainingJobberman Youth Engagement and LearningDec 2021
- DHealth, Safety, and EnvironmentDeeprimex ConsultingAug 2019
Bachelor of ScienceUniversity of LagosNov 2016 - Dec 2021 (5 years 2 months)- YOrdinary National Diploma|Yaba col lege of technologyApr 2014 - May 2016 (2 years 2 months)