Osuntoyinbo Tosin

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CUSTOMER SERVICE SUPERVISOR/TEAM LEAD

LifeBank Technology and logistics service Limited,

Jun 2023 - Current (2 years)

• Conducted regular one-on-one sessions and team meetings to address challenges, share updates, and provide feedback.

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CUSTOMER SUCCESS OFFICER

LifeBank Technology and logistics service Limited,

Apr 2022 - May 2023 (1 year 2 months)

• Served as primary point of contact for customer inquiries and concerns and delivered timely solutions to issues while ensuring customer satisfaction. • Reactivated inactive hospitals and clients who stopped using the organization's service due to communication lapse. • Routinely tracked customer interactions, transactions, comments, and feedback to enhance service delivery and satisfaction. • Guided new customers through the onboarding process to help them get started with our product service. • Responded and fixed all consumer enquiries through the existing communication lines, such as phone, email, chat, or ticketing system, making sure that problems were fixed quickly. • Conducted routine check-ins with clients to make sure their

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CUSTOMER SERVICE REPRESENTATIVE

LifeBank Technology and logistics service Limited,

Oct 2021 - Apr 2022 (7 months)

• Processed over 100 inbound and outbound calls daily to either take orders or resolve customer complaints. • Successfully addressed all customer inquiries regarding Lifebank's products and services, including blood delivery, oxygen supply, and medical logistics. • Educated customers on Lifebank's processes, policies, and technology platform. • Investigated and resolved customer complaints or issues promptly and professionally. • Escalated unresolved cases to the appropriate departments for swift resolution. • Worked with blood bank and oxygen plant partners in different states to assess the state of their inventory • Coordinated with the operations team to ensure timely delivery and fulfillment of customer requests. • Carried out a

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OFFICE ASSISTANT/SCHOOL TYPIST

Dreams Come True Nursery And Primary School,

Aug 2018 - Apr 2019 (9 months)

• Resolved parent and guardian inquiries and concerns regarding students and administrative matters. • Carried out Typing of drafted letters and exam questions • Managed student engagements within and outside the classroom environment. • Monitored students' progress alongside the teachers and handled any performance concerns, informing parents when required. • Monitored and addressed student attendance, ensuring accurate records and prompt follow up on absences. •

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INDUSTRIAL TRAINEE

Dideolu Specialist Hospital,

Jul 2017 - Jun 2018 (1 year)

• Conducted different tests and analyses on blood and urine samples. • Phlebotomy • Maintained records of patients and ensured proper documentation along with registration

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Customer service supervisor

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Customer service supervisor

Osuntoyinbo Tosin

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Osuntoyinbo's behavioral traits
Osuntoyinbo's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.