Osuntoyinbo Tosin

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CUSTOMER SERVICE SUPERVISOR/TEAM LEAD

LifeBank Technology and logistics service Limited,

Jun 2023 - Current (2 years 10 months)

• Conducted regular one-on-one sessions and team meetings to address challenges, share updates, and provide feedback. Additionally, provided administrative assistance by performing daily research, compiling data, and handling meetings, as well as managing other tasks assigned by the operations director, which contributed to the overall efficiency and organization of the team.

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CUSTOMER SUCCESS OFFICER

LifeBank Technology and logistics service Limited,

Apr 2022 - May 2023 (1 year 2 months)

• Served as primary point of contact for customer inquiries and concerns and delivered timely solutions to issues while ensuring customer satisfaction. • Reactivated inactive hospitals and clients who stopped using the organization's service due to communication lapse. • Routinely tracked customer interactions, transactions, comments, and feedback to enhance service delivery and satisfaction. • Guided new customers through the onboarding process to help them get started with our product service. • Responded and fixed all consumer enquiries through the existing communication lines, such as phone, email, chat, or ticketing system, making sure that problems were fixed quickly. • Conducted routine check-ins with clients to make sure their

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CUSTOMER SERVICE REPRESENTATIVE

LifeBank Technology and logistics service Limited,

Oct 2021 - Apr 2022 (7 months)

• Processed over 100 inbound and outbound calls daily to either take orders or resolve customer complaints. • Successfully addressed all customer inquiries regarding Lifebank's products and services, including blood delivery, oxygen supply, and medical logistics. • Educated customers on Lifebank's processes, policies, and technology platform. • Investigated and resolved customer complaints or issues promptly and professionally. • Escalated unresolved cases to the appropriate departments for swift resolution. • Worked with blood bank and oxygen plant partners in different states to assess the state of their inventory • Coordinated with the operations team to ensure timely delivery and fulfillment of customer requests. • Carried out a

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OFFICE ASSISTANT/SCHOOL TYPIST

Dreams Come True Nursery And Primary School,

Aug 2018 - Apr 2019 (9 months)

• Resolved parent and guardian inquiries and concerns regarding students and administrative matters. • Carried out Typing of drafted letters and exam questions • Managed student engagements within and outside the classroom environment. • Monitored students' progress alongside the teachers and handled any performance concerns, informing parents when required. • Monitored and addressed student attendance, ensuring accurate records and prompt follow up on absences. •

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INDUSTRIAL TRAINEE

Dideolu Specialist Hospital,

Jul 2017 - Jun 2018 (1 year)

• Conducted different tests and analyses on blood and urine samples. • Phlebotomy • Maintained records of patients and ensured proper documentation along with registration

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Customer service supervisor

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Customer service supervisor

Osuntoyinbo Tosin

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