Sirgie Espinoza

Sirgie Espinoza

About

Detail

Operations & Customer Success Professional
San Pedro Sula, Cortés Department, Honduras
Contact Sirgie regarding: 
work
Full-time jobs
Starting at USD1.5k/month
Flexible work
Starting at USD10.6/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Carnival Cruise Line
    Shore Excursion Associate
    Carnival Cruise Line
    Nov 2023 - Current (2 years 9 months)
    • Planned and coordinated travel excursions for cruise passengers. • Handled administrative tasks and liaised with clients and providers. • Enhanced customer satisfaction with prompt and accurate responses. • Handled telephonic communications, enhanced external relations. • Independently resolved issues with resourceful research and critical thinking. • Worked on special projects as assigned leading to successful completion before deadlines. • Greeted and directed incoming guests to support seamless office flow. • Presented findings at company meetings • Assisted marketing team with product and service promotion, engaging on social media to increase brand awareness. • Managed multiple tasks simultaneously for increased productivity. • Suppo
  • C
    Team Leader (Supervisor)
    CONCENTRIX GLOBAL SERVICES
    Oct 2016 - Nov 2023 (7 years 2 months)
    • Lead and supervise customer service teams to meet performance goals. • Implement performance improvement plans and coaching sessions. • Earned certifications in leadership and coaching (U.S. client). • Graduate of the Concentrix Operations Manager Academy (2021). • Created and implemented strategies for improved operational efficiency, maximising profit potential. • Reviewed and assessed operations performance, developing initiatives for continuous process improvement. • Reworked staff assignments and workflows to meet production targets. • Identified areas of improvement, implementing changes accordingly. • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery. • Monito
  • C
    Customer Support Associate II
    CONCENTRIX GLOBAL SERVICES
    Oct 2014 - Oct 2016 (2 years 1 month)
    • Delivered international customer support and retention services. • Resolved issues effectively and maintained high satisfaction scores. • Recognized for consistent performance excellence.
Education verified_user 0% verified
  • U
    Bachelor's: International Relations
    UNITEC – Central American Technological University
    Dec 2025
    In progress