Javier Eduardo Ayala Chacon

I

Continues Improvement Manager

Itel

Mar 2023 - Current (3 years 5 months)

Works side by side with HOD and Operations Manager, focus on Optimization Process, implementation of strategies to improve Operational efficiency, Root Cause Analysis, use of methodologies such as Six Sigma to identify and resolve issues, Automation and reporting, development of automated tools for KPI Tracking. Leadership and Training, training teams in continues improvement methodologies, and Stakeholder Communication, coordinationwith cross-functional teams to align improvement strategies, presenting as well WBR, QBR and Bi-weekly reports for different campaigns.

P

Sales Manager | Partner Hero

Partner Hero

Jun 2022 - Jan 2023 (8 months)

Dedicated to a group of Sales Development Specialist and Leaders making Outbound calls, providing feedback and coaching, close sales, follow HHRR policies, Pay-Roll, support WFM, QA evaluations, Experience on Outreach Sales system, and Sales Force and Handle of Google Drive.

2

Team Leader

24-7Intouch

Jul 2021 - Jun 2022 (1 year)

Dedicated to a group of agents. Had opportunity to provide support WFH, QA evaluations, and HHRR policies process.

Team Leader

Collective Solution

Jan 2020 - Jul 2021 (1 year 7 months)

Handle of two campaigns, Focus on productivity, had the opportunity to provide support WFH, immediate feedback, weekly coaching, client meetings, QA meetings, Calibrations, payroll and HHRR policies process. Work with on-line sales, experience on SalesForce, CRM, E-Commerce, Zendesk and Shopify.

L

Senior Team Lead

Levanter

Dec 2018 - Dec 2019 (1 year 1 month)

Handle of productivity, occupancy, focus on Retention and Attrition, Client Meetings, create Coaching and Actions plans, Triad Sessions, TL one and ones, HHRR policies, Revenue, Gross Margin $ and Gross Margin percent, pay-roll, Handle of Kpi's and SLA, logistic and scheduling, interviews, side by side with recluitment for New hires and Onboarding work with Zendesk and Google drives.

Team Leader

Convergys

Oct 2013 - Oct 2018 (5 years 1 month)

Dedicated to a group of agents. Had opportunity to provide support on floor, feedback, meetings, QA evaluations, payroll and HHRR policies process. Also creating coaching plans, goal settings and Performance Improvement Plan (PIP), one year experience in up-sells and cross sells work with Oracle, CRM.

Agent

StarTek

Nov 2012 - Sep 2013 (11 months)

Customer service agent- provide technical & customer service support on calls.

Javier Eduardo Ayala Chacon

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