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Purity Wanjiru

About

Detail

Project & Operations Lead | Agile | Remote Team Management | Jira | Power BI | Customer Success
Nairobi County, Kenya

Contact Purity regarding: 
work
Full-time jobs
Starting at USD800/month
Flexible work
Starting at USD8/hour

Timeline


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Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Sama
    Project Management Team Lead
    Sama
    Nov 2020 - Apr 2026 (5 years 6 months)
    Key Contributions Provide support to 20+ Associates and monitor progress throughout the project delivery and work closely with other Team leads to efficiently plan and coordinate work. Helped increase quality from average of 95% to 98% in 4 months. Responsible for the preparation, documentation, and analysis of management of key performance indicators to ensure targets set by the business area are met. Use JIRA for Agile project tracking and keep workflow sprints on track. Demonstrated leadership in implementing adequate training to team members, resulting in improved performance and good quality delivery, which increased new projects by more than 30 percent. Provide efficient support to the Project Manager in overseeing the day-to-day oper
  • Geminia Insurance Co Ltd
    Sales Team Lead
    Geminia Insurance Co Ltd
    Apr 2018 - Sep 2020 (2 years 6 months)
    Key Contributions: Work Experience: Assisted the sales team maintain consistency by frequently prospecting, following-up and closing a sale. Helped increase sales production by 5% within 3 months Increased prospects traffic by 50% in 6 months. Maintained a knowledge base of the evolving product offerings, and improved customer retention by 7% by proactively recommending other products to existing customers. Developed and implemented new marketing and sales plans and defined the plans for the next 5 years. Nominee of Top 10 sales agent in 2019. Successfully developed regular marketing outreach programs which achieved a 150% increase in prospects. Contributed to designing and delivering effective training programs for newly hired sales agents
  • S
    Sales Representative
    Samura engineering Ltd
    May 2015 - Sep 2017 (2 years 5 months)
    Key Contributions: Reviewed frequently the customers feedback and then suggested ways to improve the processes and customer service levels which increased the satisfaction rate from 81% to 95% Ensured the new clients will grow into a loyal customer base in a specialist niche market by implementing a new loyalty program. Maintained up-to-date customer records in CRM while interacting with customers across email, Phone and social media. Maintained an active knowledge of the product catalog and business layout to answer any customer questions. Increased average customer order size for new customers by 10% by understanding needs and recommending the right products. Promptly handled and average of 40 customer inquiries and complaints per day wit
  • W
    Office Administrator
    Waiganjo Investment Ltd
    Aug 2013 - Apr 2015 (1 year 9 months)
    Office Administrator Key Contributions: Maximized customer satisfaction by catering a proactive day-to-day call center assistance to address client concerns. Answered inquiries, provided direction and screened 30+ daily callers to ensure timely response and resolution. Acted as the first point of contact for customers and directed their calls to 30+ staff members. Systematized and overhauled 3 filling systems of paper and electronic documents. Managed calendars of the executive team and coordinated weekly team-wide meetings for over 30 people. Organized expense reports for the executive team of 5 and reconciled statements while ensuring on-time payment. Managed all Emails and correspondences to 40+ tenants with a detail-oriented approach.
  • Horizon Contact Centers Ltd
    Data Entry Clerk
    Horizon Contact Centers Ltd
    Feb 2011 - Jul 2013 (2 years 6 months)
    Key Contributions: Preparing and sorting source documents, identifying and interpreting data to be entered. Confirming accuracy of data entered to ensure they match and produce required information. Compiling, sorting, and verifying accuracy of data to be entered. Assisting in establishing and maintaining an effective and efficient records management system. Generating reports and responding to inquiries regarding entered data.
Education verified_user 0% verified
  • T
    Bachelor of Computer Science
    The Open University of Kenya OuK
    Jan 2016 - Dec 2023 (8 years)
  • The Technical University of Kenya
    Diploma of Education, Information Technology
    The Technical University of Kenya
    Jan 2011 - Dec 2011 (1 year)
    Skills C++ SQL Java Script HTML
  • Bee direct Secretarial
    Bee direct Secretarial
    Bee direct Secretarial
    Jan 2006 - Dec 2006 (1 year)