Erick .V. Egadwa Portfolio Lead (Senior Project Manager) at Sama

Portfolio Lead (Senior Project Manager)

Sama

Jan 2024 - Current (2 years 7 months)

Responsible for supervising & coordinating the work efforts of Sama’s Service Delivery team by leading, motivating & driving performance. Ensure allocated work is done professionally as per the required standards & targets. Building and improving relationships with clients & internal stakeholders. Work closely with Training and Quality Departments to achieve desired results. Key Responsibilities • Onboard & manage new Delivery Managers. • Oversee portfolio of projects by recruiting & managing the team and overseeing Delivery Managers & Team Leaders. • Drive weekly performance of productivity, quality & impact goals by ensuring appropriate KPIs are set, monitored in real-time & attained. • Prepare & monitor work plans & task schedules by inc

Project Manager (Delivery Manager)

Sama

Nov 2020 - Jan 2024 (3 years 3 months)

As a Project Manager, I am responsible for managing the overall performance and governance of the Statements of Work. I lead teams to provide the client with efficient and effective project services and support. Key Responsibilities: 1. Manage the overall performance and governance of the Statements of Work (together with Vendor Project Management / Business Development) 2. Manage the day-to-day operations in accordance with the requirements and SLAs set out in the SOW. Prompt identification and resolution of service delivery issues including implementation of preventative measures. Transition management during the setup phases or expansion phases 3. Establish the vendor infrastructure necessary to perform the services, including all techno

Project Instructor

Sama

Jan 2020 - Nov 2020 (11 months)

About the Job: As Project Instructor, works closely with the Senior Project Managers and Project Managers to help provide standard or specialized teaching, technical training, or counseling in a designated area to all project users as per Company requirements. Key Responsibilities: 1. Responsible for facilitating training, evaluating the performance health of new hire onboarding, refresher training, and cross-training. 2. Taking low performers in the project through audits, to identify areas of improvement. 3. Planning, designing and delivery of training sessions, including Ad-hoc Training, for both new and existing team members. 4. Monitor and review the progress of trainees through questionnaires and discussions with project leads and man

Quality Analyst

Sama

Aug 2017 - Dec 2019 (2 years 5 months)

About the Job: Responsible for analyzing levels of quality of work in the different work streams, measuring compliance against set standards and recommending actions to be taken to improve quality based on assessment findings. Assess agents transactions and advice on required measures to improve quality, compile and send reports to the Training & Quality Manager and to other relevant stakeholders. Key Responsibilities: 1. Assist the Training and Quality Manager in setting quality standards across work streams 2. Develop a plan on method and frequency of assessing the quality standards across the work streams 3. Assess the quality of transactions against set best standards 4. Provide feedback to Team Leaders on identified areas that individu

Agent (Associate)

Sama

Sep 2016 - Jul 2017 (11 months)

About the Job: The agent is responsible for processing data as per client specifications. Key Responsibilities: 1. Research products across several e-commerce platforms. 2. Write product descriptions and titles. 3. Classify products into different categories. 4. Maintain data work requirements by following data program techniques, procedures as well as meeting and maintaining the required quality threshold. 5. Verify entered data by reviewing, correcting, deleting, or reentering data; purging files to eliminate duplication of data. 6. Contribute to team effort by accomplishing related results as needed. 7. Perform any other duty as may be required or assigned

C

Head Of Operations

Champions Research Centre

Sep 2015 - Aug 2016 (1 year)

About the Job: Responsible for managing the overall performance and governance of the Statements of Work. Leading teams to provide the client with efficient and effective project services and support. Key Responsibilities 1. Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development) 2. Manage the day-to-day operations in accordance with the requirements and set out SLAs. Prompt identification and resolution of service delivery issues including implementation of preventative measures. Transition management during the setup phases or expansion phases. 3. Establish the vendor infrastructure necessary to perform the services, including all technology, financial, human

Junior Chef de Partie/Line Cook

Sarova Hotels

Jan 2015 - Aug 2016 (1 year 8 months)

About the Job: Responsible for running a specific section of the kitchen. Areas Worked: (Specific Chef de Partie titles include;) 1. Butcher chef (aka boucher) – In charge of preparing meats and poultry before they are delivered to their retrospective stations, the butcher chef may also handle fish and seafood preparations. 2. Fish chef (aka poissonnier) - An expert in the preparation of fish dishes, and often responsible for fish butchering as well as creating the appropriate sauces. 3. Fry chef (aka friturier) - This individual specialises in the preparation of fried food items. 4. Grill chef (aka grillardin) – As the name implies, the master of all foods that require grilling. 5. Pantry chef (aka garde manger) - A pantry chef is responsi

Assistant Resort Supervisor

Hotel Industry

Jan 2013 - Jan 2014 (1 year 1 month)

About the job: Assist the Resort Manager in directing and organizing the staff to ensure first class service, food & beverage offerings and marketing to maximize profits and guest satisfaction Key Responsibilities: • Assist the Manager in Interviewing, selecting, training, supervising, counseling and disciplining outlet staff • Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests interactions • Ensuring checklists, requisitions and proper opening and closing functions are being completed each shift • Communicate effectively to provide clear direction to the staff • Ensure staffing levels for all outlets are accurate based on hotel and outlet business levels • Communicate with

Erick .V. Egadwa

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