IT help desk support at Equilibrium

Equilibrium is looking for a IT help desk support with a passion for customer service and these characteristics: 🎯Experience: 📍Call center experience, providing support to customers through phone, email, or chat. 📍Computer configuration/reparation experience is desired. 🎯Skills: 📍 Self-managed. 📍Results oriented. 📍Windows OS usage. 📍VPN connections knowledge. 📍Account management in Active Directory. 🎯Activities to perform: 📍Take care of clients' requests through email, phone, or chat. All of them are related to solving problems related to technology. 🎯Job Characteristics: 📍100% working from home. 📍Candidates use their own computers for the job. 📍Weekly schedule could change with rotation among different timetables. Working hours are around 48 hours per week. 📍Career path provided in IT-related areas. 📍Bonuses based on performance. 📍Clients are around the world, and the official language is English. Equilibrium is using Agile Recruitment for this process. You can find the steps you will take below: Step 1: You will answer four quick screening questions. [10 mins] Step 2: You will do a Torre Testing & Certification session to validate your skills [60 mins]. (We will send you the link to this session via Torre Messenger as soon as the recruiter confirms that you fulfill the requirements for this job opening. This usually happens in less than 24 hours). Step 3: Rodolfo Zamora, CTO of Equilibrium, will interview you. [40 mins] Step 4: Job offer [30 mins].

IT help desk support

Emma

Responsibilities

Skills wanted:

Language(s) required:

Rodolfo Zamora

Rodolfo Zamora

Yann Bula Verified

Carlos Lopera Bustillos Verified

About Equilibrium:

mission:

Job benefits for full-time members:

equilibrium-corp.com/index.php/about-us/

Admin access needed