At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale - across more than 60 countries.Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.We’re looking for an Account Manager to take ownership of client relationships, overseeing performance, retention, and growth across a diverse global portfolio. This role acts as the primary point of contact for clients, ensuring their needs are met efficiently while driving satisfaction and long-term success. You’ll collaborate closely with internal teams, use data-driven insights to guide decision-making, and identify opportunities for upselling and expansion.If you’re experienced in client relationship management, strategic growth initiatives, and enjoy operating in a fast-paced fintech environment, this is your opportunity to make a meaningful impact across global markets.What you get to do:Understand the unique needs and goals of each clientMonitor and analyse client account performance and ensure issues are addressed proactivelyIdentify opportunities for upselling additional services or featuresAct as the primary point of contact for client issues or concernsMaintain oversight of client Zendesk tickets and escalate as necessaryCoordinate with internal teams to resolve client issues promptly and effectivelyDevelop and execute annual client success plans aligned to business objectivesAssist with contract renewals and negotiations to drive retention and satisfactionUse data analytics to assess performance and recommend improvementsReport regularly on KPIs and client health metricsAdvocate for clients internally to influence improvements in products and servicesCollaborate with global Account Managers to ensure consistency in client experienceMaintain accurate records of client communications, billing, and contractual obligationsProvide clients with resources and training to maximise service valueCommunicate regularly with clients via calls, emails, and on-site visits where applicableRequirementsWhat it takes to succeed:5–7 years of experience in account management, sales, or customer success supporting enterprise-level clients in fintech or SaaS companiesKnowledge of the cards and payments industry, particularly issuingStrong sense of urgency and responsiveness to client needsAbility to grasp new technologies and a keen interest in fintech and payment innovationTime management and multitasking skills to manage multiple clients across time zonesResilient mindset with the ability to work under pressure and focus on successful outcomesExcellent analytical and data interpretation skillsStrong negotiation and communication skills, both written and verbalAttention to detail and a customer-centric approachFluency in Mandarin / Cantonese and EnglishWhat you can look forward to:At Paymentology, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment.At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status.Paymentology will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to act on behalf of Paymentology, please treat this as fraudulent and do not make any payment. All legitimate Paymentology vacancies are advertised via our official careers page, and our recruitment emails are sent only from official Paymentology domains.
