Technical & Payment Support Specialist at Sutherland Global | Torre
Technical & Payment Support Specialist
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Sutherland Global

Technical & Payment Support Specialist

Sutherland Global
Posted by
Jhon Martinez
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You will lead Level 2 support, resolving fraud incidents and performing deep transaction analysis.
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Full-time

Legal agreement: Employment

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+ Bonuses (up to 5% of base compensation)

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Carrera 68 #77-22, Norte Centro Historico, Barranquilla, Atlántico, Colombia
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Posted about 1 month ago

Requirements and responsibilities

We are looking for a back-end payment processor with an English B2/C1 to lead Level 2 support. In this role, you will manage API integrations, resolve fraud-related incidents, and perform deep transaction analysis. ✅ Candidate profile: • Experience (Mandatory): Minimum of 1 year in technical support for payment processors, card networks, or banking (issuing/processing side). • Technical Skills: Proficiency in APIs (REST/SOAP), SQL, JSON, and tools such as Postman, Jira, and ELK. • Language: Advanced English (B2+/C1) with the ability to communicate technical concepts fluently. • Education: Professional degree in engineering, systems, or related fields. ✅ What we offer: • Salary: Competitive/Negotiable + bonus opportunities. • Relocation Bonus: Financial assistance is provided for candidates living outside of Barranquilla who are willing to relocate. • Contract: Permanent, full-time (indefinite) with all legal benefits. • Location: Barranquilla (On-site).
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