At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale - across more than 60 countries.Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.We’re looking for a Product Manager to act as the link between product vision and execution, ensuring that our products align with market demands, design standards, and governance protocols. This role is key to shaping product strategy, collaborating with cross-functional teams, and driving the product roadmap alongside engineering to deliver impactful, scalable solutions.For this role, we are currently looking for someone with knowledge of, or experience in, the nuances of the South African market.If you’re experienced in product management, data-driven decision-making, and working with cross-functional teams in a fast-paced environment, this is your opportunity to make a global impact.What you get to do:Planning & StrategyConduct market research to identify customer needs, market trends, and competitive positioning.Analyse data to inform product decisions, features, and enhancements.Develop and maintain a comprehensive product strategy aligned with company goals.Define and manage the product roadmap, including features, milestones, and timelines.Cross-Functional CollaborationCollaborate with client-facing teams, implementation teams, engineering, design, marketing, and sales to drive product development.Communicate effectively with stakeholders to ensure alignment and support across all phases of the product lifecycle.Execution & DeliveryDefine and prioritise product features based on customer feedback and business objectives.Create detailed product requirements and user stories for development teams.Oversee the product lifecycle from ideation through to release and optimisation.Monitor progress, manage risks, and adapt strategies as needed to ensure successful delivery.Product Launch & OptimisationPlan and execute product launches in collaboration with marketing and sales teams.Gather and analyse user feedback to continuously improve product performance and usability.Performance & InnovationDefine and track KPIs and success metrics to evaluate product performance.Prepare reports and presentations for stakeholders on product outcomes and progress.Stay up to date with industry trends, emerging technologies, and best practices.Identify opportunities for innovation and continuous product enhancement.Customer EngagementEngage directly with customers to gather insights, address concerns, and understand needs.Collaborate with support teams to ensure customer satisfaction and effective issue resolution.What it takes to succeed:Minimum of 8 years’ experience in product management, project management, or a related field.Strong understanding of software development processes and methodologies.Proficiency with project management and product tools such as Jira, Trello, or Asana.Familiarity with UX/UI principles and design thinking.Experience using data analysis tools such as Google Analytics or Tableau.Strong knowledge of SQL and data-driven decision-making.Strong technical competence and problem-solving ability.Familiarity with payment scheme standards such as ISO8583 and ISO20022 is highly advantageous.Proven experience in payment processing and card processing is essential.Excellent written and verbal communication skills in English.At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.We are an equal opportunity employer committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds and do not discriminate on any unlawful ground, including race, colour, ethnicity, sex, gender, pregnancy, marital status, family responsibility, age, disability, sexual orientation, religion, belief, language or HIV status.Paymentology will never request any form of payment from applicants at any stage of our recruitment process, including for applications, interviews, training or job placements. If anyone asks you for money while claiming to act on behalf of Paymentology, please treat this as fraudulent and do not make any payment. All legitimate Paymentology vacancies are advertised via our official careers page, and our recruitment emails are sent only from official Paymentology domains.
