Client Success Manager - (HR31806)
Location: Remote (MST Time Zone)
Salary Range: 2000 to 2700 USD
Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (MST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.
About the company:
Sagan represents a fast-growing SaaS unit within a US-based beverage company that has developed a proprietary platform for hospitality and catering providers. The team operates like a startup within an established organization: lean, energetic, and client-focused with a mission to deliver an intuitive product experience backed by excellent customer support.
Position overview:
We are looking for a Client Success Manager to lead onboarding, training, and ongoing relationship management for our B2B clients. After a sale is made, this role ensures that clients are successfully activated, supported, and engaged long-term. You’ll be the face of the company for customers, owning their success, reducing churn, and providing feedback that shapes product direction.
Key responsibilities:
* Lead client onboarding and implementation to ensure successful activation.
* Deliver product training to drive confidence and long-term engagement.
* Build trusted client relationships as the main point of contact post-sale.
* Conduct regular check-ins and collect feedback to assess satisfaction and needs.
* Manage escalations and coordinate quick, effective resolutions.
* Collaborate cross-functionally with sales and product to communicate client insights.
* Monitor client engagement and proactively manage the full customer lifecycle.
* Support light sales operations by enrolling pre-vetted leads into automated outbound workflows.
Qualifications:
* 3+ years in client-facing roles (Customer Success, Account Management, or Implementation).
* Strong communication skills with high emotional intelligence and empathy.
* Solid project management and time management capabilities.
* Excellent written and verbal English fluency (native-level preferred, but not required).
* Experience with support tools like Slack, Google Suite, and Intercom.
Nice-to-haves:
* A sense of humor and a friendly, approachable communication style.
* Experience in a B2B SaaS or hospitality-focused tech environment.
* Comfort supporting sales processes or managing outbound email workflows.
* Familiarity with CRMs (Close CRM experience is a plus).
