Agustina Favuzzi

Agustina Favuzzi

About

Detail

Customer Success Agent at Torre
Buenos Aires, Argentina

Contact Agustina regarding: 

work
Full-time jobs
Starting at USD900/month
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Finding candidates

Timeline


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Job
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Education

Résumé


Jobs verified_user 34% verified
  • Torre.ai
    Customer Success Agent public Remote experience
    Torre.ai
    Aug 2024 - Current (11 months)
    In my role as a Chat Support Specialist, I excel in providing exceptional customer service through live chat support. I am dedicated to resolving inquiries efficiently and delivering a seamless, positive experience for every user. My key responsibilities are: • Respond to customer inquiries via live chat promptly and professionally. • Provide clear and accurate information about products, services, and policies. • Assist customers with troubleshooting and resolving technical issues. • Handle and escalate complex issues to the appropriate departments when necessary.
  • Air France
    CHECK IN AGENT verified_user Verified experience
    Air France
    Oct 2022 - Current (2 years 9 months)
    As a Passenger Services Agent, I managed flight-related tasks, resolved passenger complaints, supervised boarding, and handled baggage issues, ensuring a smooth travel experience and adherence to safety regulations. • Coordinated passenger services and managed flight-related tasks to ensure a seamless travel experience. • Addressed and resolved passenger complaints, consistently prioritizing customer satisfaction and enhancing service quality. • Supervised boarding and disembarking processes, optimizing efficiency and compliance with safety regulations. • Administered baggage handling, including Lost & Found operations, ensuring prompt and accurate resolution of issues. • Training to new staff members.
  • Samsung
    Samsung Back Office Agent
    Samsung
    Jan 2022 - Sep 2022 (9 months)
    I prepared and tracked reports on case progress across departments to ensure effective resolution. I managed billing processes, ensuring accuracy and timely completion of transactions, and engaged with customers across multiple platforms, providing clear communication and support. • Prepared and tracked reports on case progress across various departments to ensure effective resolution. • Managed billing processes, ensuring accuracy and timely completion of transactions. • Engaged with customers across multiple platforms, providing clear communication and support.
Education verified_user 0% verified
  • HubSpot
    Hubspot
    HubSpot
    Jan 2021 - Current (4 years 6 months)