Job Title: Short-Term Rental Property Manager
Location: Remote (Philippines preferred; LATAM/Europe considered)
Salary Range: 2500 - 2000 USD/month
Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST), Flexible
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.
About the Company:
Sagan represents a boutique U.S. property company that owns and manages its own portfolio of luxury short-term rentals. The team values radical accountability, proactive decision-making, and treating each property as if it were your own asset.
Position Overview:
We are hiring an experienced Short-Term Rental Property Manager to fully manage day-to-day operations for a growing portfolio of STR homes. You’ll act as the “owner” of your assigned properties, handling guest experience, vendors, and listings through Guesty and OTA platforms.
Operations & Guest Experience:
Manage daily operations for 6–8+ STR properties.
Oversee guest messaging via Guesty/OTAs, stepping in when issues need human judgment.
Handle escalations (access issues, cleanliness complaints, urgent in-stay problems).
Respond to occasional urgent issues after hours or on weekends via mobile apps.
Vendor & Cleaner Coordination:
Coordinate cleaners and maintenance vendors.
Review checklists/photos to ensure quality.
Source and compare vendor quotes when replacements are needed.
Make cost-conscious decisions to protect property cash flow.
Listing Management:
Create and update listings in Guesty/Airbnb/Vrbo.
Ensure photos, amenities, descriptions, and rules stay accurate.
KPIs & Processes:
Monitor practical KPIs: cleaner performance, response times, occupancy, review scores.
Use existing SOPs and suggest improvements when needed.
Qualifications:
2–4+ years STR property management experience with full operational ownership.
Must-have: experience using Guesty.
Confident handling escalations and making independent decisions.
Strong English communication skills.
Comfortable working EST hours + occasional after-hours issue response.
Organized, proactive, and able to manage properties as if they were your own.
Nice-to-Haves:
Experience with Hospitable, Notion, ClickUp, or similar tools.
Background with STR agencies or companies managing multi-property portfolios (e.g., 20+ units).
Evidence of promotion or progression in previous roles.
