Technical customer support lead specialist at Luxury Presence | Torre
Technical customer support lead specialist
Report
Luxury Presence

Technical customer support lead specialist

Luxury Presence
Posted by
Melissa Ricardo Hoyos
Florencia Gomes
star_border star_border star_border star_border star_border
star star star star star
(703) info
Emma
Emma
Help us provide cutting-edge technology and marketing tools to top real estate agents and brokers while skyrocketing your career.
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Contractor

Currency exchange and taxes to be paid by:

Candidate

Base compensation
USD800 - 1k/month

+ 100% remote

Non-negotiable
location_on
Remote (for Mexico residents)
Remote (for Argentina residents)
flightsmode
Visa sponsorship: No
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Posted over 3 years ago

Requirements and responsibilities

We are looking for a Technical customer support lead specialist to assist our customers with technical problems when using our products and services, with experience managing teams. Technical customer support lead specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during operational, sales, and after-sales procedures. ◽Responsibilities: - Respond to customer queries promptly and accurately via phone, email, or chat. - Identify customer needs and help customers use specific features. - Analyze and report product issues or concerns (for example, by testing different scenarios or replicating users' issues). - Update our internal databases with information about technical issues and useful discussions with customers. - Monitor customer complaints on social media and reach out to provide assistance. - Share feature requests and effective workarounds with team members. - Inform customers about new features and functionalities. - Follow up with customers to ensure their technical issues are resolved. - Gather customer feedback and share it with our product, sales, and marketing teams. - Assist in training junior customer support specialists. ◽Requirements and skills: - 1.5+ years of experience as a technical customer support specialist or similar customer support roles. - Experience managing teams of at least 3 people. - Familiarity with our industry is a plus. - Experience using help desk software and remote support tools. - Understanding of how CRM systems work. - Excellent communication and problem-solving skills. - Multi-tasking abilities. - Patience when handling tough cases. - College degree in Information systems/technology is a plus. ◽ Cultural fit: - Draw people in with your excitement and can-do attitude. - Relentlessly clear obstacles for clients and team members. - Have an interest in the luxury real estate industry (a passion is a plus). - Are positive and have a sense of humor. - Are hyper-organized and project-oriented. ◽ Selection process: Luxury Presence is using Agile recruitment for this process. You can find the steps you will take below: - Step 1: You will answer 4 quick screening questions (8 min). - Step 2: You will do a Torre Testing & Certification session to validate your skills (60min). (We will send you the link to this session via Torre Messenger as soon as the recruiter confirms that you fulfill the requirements for this job opening. This usually happens in less than 24 hours). If you are one of the top-ranked applicants after the Torre Testing validation, you will proceed to the next step. - Step 3: Luxury Presence cultural interview with Jimena Pantaleo, LATAM country manager. (30 min). - Step 4: Homework assignment to test your skills. (1 hr). - Step 5: Area interview with your future team members. (30 min). - Step 6: Job offer. (30 min).
This job opening is closed.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.