Data Analyst V at American IT Systems LLC | Torre
Data Analyst V
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American IT Systems LLC

Data Analyst V

American IT Systems LLC
Emma
Emma
You'll transform customer experience by leveraging advanced analytics to drive actionable insights.
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Full-time

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Shared by
Diana Montoya
 8 days ago

Requirements and responsibilities

ResponsibilitiesWork with large and complex datasets to solve challenging problems using various analytical and statistical approaches.Synthesize and analyze customer feedback from multiple sources (e.g., surveys, digital analytics, behavioral, and operational data) across end-to-end customer journeys to identify trends, pain points, and areas for improvement.Apply advanced statistical modeling, machine learning, and natural language processing (NLP) to analyze large-scale customer support interactions (e.g., chat logs, call transcripts, support tickets) and extract actionable insights.Use clustering and segmentation techniques to identify common customer issues and recommend targeted solutions or self-service resources.Develop and maintain robust reporting and dashboards to track customer experience metrics and KPIs.Integrate customer feedback data with other transactional, operational, and Req Intake Template behavioral data sources to create a comprehensive picture of customer experience drivers.Advocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders.Collaborate with cross-functional teams to identify root causes of customer issues and develop action plans to remediate and measure effectiveness.Communicate complex technical concepts to non-technical stakeholders.Required QualificationsDegree in Analytics, Statistics, Mathematics, Computer/Data Science, Engineering, or a related field.6+ years of experience in data analytics, data science, or related fields. 3+ years of experience in customer experience, customer support, or customer insights analytics.Proficiency in crafting compelling stories using complex data sources to provide actionable insights tailored to stakeholders’ needs.Experience creating reports, visualizations, and dashboards and communicating results and analyses to technical and non-technical audiences.Experience working with Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback.Strong programming skills in Python, R, and SQL.Proficiency in data visualization tools (e.g., Tableau, Power BI).If you are interested in this exciting opportunity, please send your resume to careers@americanitsystems.com.
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