Diana Montoya
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Diana Montoya

Diana MontoyaĀ  new_releases

About

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Head of candidate operations at Torre.ai šŸš€
Toronto, Ontario, Canada

Contact Diana regarding:Ā 

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Finding candidates
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Finding mentors
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Jobs verified_user 58% verified
  • Torre.ai
    Head of Candidate Operations public Remote experience
    Torre.ai
    Feb 2023 - Current (1 year 11 months)
    - Designing and implementing efficient and streamlined operations processes. - Managing the end-to-end candidate experience, ensuring a positive and professional journey. - Overseeing recruitment operations, including job postings, applicant tracking, and candidate screening. - Implementing and utilizing metrics and analytics to drive data-informed decision-making. - Continuously improving processes, leveraging technology and automation where applicable.
  • Torre.ai
    Applicant Acquisition Manager public Remote experience
    Torre.ai
    Nov 2021 - Feb 2023 (1 year 4 months)
    Experience in leading a team of over 40 people in recruitment and operations. My focus is on creating processes and services using a funnel optimization methodology for the candidate acquisition channel, with a rigorous tracking of conversion rates. Establishment of strategies to attract candidates, aiming to provide the best experience for both users and clients.
  • Torre.ai
    Applicant Acquisition Coordinator šŸš€ verified_user Verified experience public Remote experience
    Torre.ai
    Feb 2021 - Current (3 years 11 months)
    With my extensive experience in leading teams and managing a large number of vacancies, my primary responsibility was to deliver results by facilitating efficient hiring processes within tight timeframes, while effectively managing budgetary resources and the team. Additionally, I successfully engaged in communication with companies and skillfully negotiated candidate profiles. - Requirement Gathering: Collaborate with different departments or stakeholders within the organization to understand their application needs and requirements. - Documentation and Reporting: Maintain accurate documentation of the application acquisition process. - Project Planning: Develop project plans outlining the acquisition process, timelines, and milestones
  • Torre.ai
    Talent Solutions Operations verified_user Verified experience public Remote experience
    Torre.ai
    Dec 2020 - Feb 2021 (3 months)
    - Work closely with development teams to implement platform updates and improvements. - Provide feedback on user experiences and potential enhancements. - Identify opportunities to streamline and improve operational processes. - Implement efficiency measures for enhanced platform performance. - Oversee data entry and management processes on the platform. - Collaborate with support teams to resolve user issues effectively.
  • Torre.ai
    Customer Success Representative verified_user Verified experience public Remote experience
    Torre.ai
    Jan 2020 - Dec 2020 (1 year)
    - Work closely with sales, marketing, and product teams to ensure a unified customer experience. - Gather and analyze customer feedback, driving improvements in products and services. - Anticipate customer needs and proactively address potential issues. - Analyze customer data to identify trends and opportunities for improvement.
  • Agents
    Services and operations coordinator public Remote experience
    Agents
    Nov 2019 - Jan 2020 (3 months)
    Operations and services coordinatorOperations and services coordinator Agents Ā· Full-timeAgents Ā· Full-time Nov 2019 - Jan 2020 Ā· 3 mosNov 2019 - Jan 2020 Ā· 3 mos BogotĆ” D.C., ColombiaBogotĆ” D.C., Colombia As the leader of a team of over 50 individuals responsible for cleaning services, my role involved various key responsibilities. Firstly, I played a crucial role in establishing an effective operational framework that enabled the company to meet its customer maintenance objectives. By closely collaborating with human resources, I actively contributed to the development of a comprehensive wellness program for our team members. Additionally, I undertook the important task of maintaining and visiting corporate clients to gain a thorough un
  • Terecomiendo.com
    Customer Success & Recruitment Coordinator. verified_user Verified experience
    Terecomiendo.com
    Jun 2016 - Dec 2019 (3 years 7 months)
    TeRecomiendo.com logo Recruitment and services quality coordinator Recruitment and services quality coordinator TeRecomiendo.comTeRecomiendo.com Jun 2016 - Dec 2019 Ā· 3 yrs 7 mosJun 2016 - Dec 2019 Ā· 3 yrs 7 mos ColombiaColombia I had the opportunity to work at TR, a startup where I played a pivotal role in building and developing their recruitment services for high-demand positions in Colombia. Joining the company at its inception, I was entrusted with the responsibility of designing efficient work models and ensuring top-notch service quality for both the recruitment and customer service teams. In this role, I utilized my expertise to create robust frameworks that streamlined the recruitment process, ensuring that it was both effective
Education verified_user 15% verified
  • H
    Advance English
    Hansa college canada
    Nov 2022 - Dec 2023 (1 year 2 months)
  • Universiad Colegio Mayor de Cundinamarca
    Diploma - digital marketing and social media
    Universiad Colegio Mayor de Cundinamarca
    Sep 2021 - Dec 2021 (4 months)
  • Smart Academia de Idiomas
    English public Remote experience
    Smart Academia de Idiomas
    May 2020 - Jun 2022 (2 years 2 months)
  • University of Pennsylvania
    Business and Entrepreneurship Course public Remote experience
    University of Pennsylvania
    Mar 2020 - Dec 2020 (10 months)
  • H
    Human Talent Management public Remote experience
    Jan 2018 - Mar 2018 (3 months)
  • Universiad Colegio Mayor de Cundinamarca
    Commercial Business Administration
    Universiad Colegio Mayor de Cundinamarca
    Jan 2017 - Jun 2022 (5 years 6 months)
  • CorporaciĆ³n Educativa Indoamericana
    Flight Attendant verified_user Verified experience
    CorporaciĆ³n Educativa Indoamericana
    Jan 2014 - Dec 2016 (3 years)
Projects verified_user 0% verified
  • Kardicoco
    Kardicoco
    Kardicoco
    Apr 2019 - Current (5 years 9 months)
    Kardicoco Itā€™s a personal project. Iā€™m a lover of entrepreneurship, challenges and amazing of the skincare and makeup šŸ’•