Client Success Specialist at Dale Carnegie, Pivotal Results LLC | Torre
Client Success Specialist
Dale Carnegie
P
Dale Carnegie, Pivotal Results LLC

Client Success Specialist

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You’ll grow accounts and deliver impactful training for a global leader in professional development.
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Full-time

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Compensation
USD5 - 6/hour
Non-negotiable
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Remote (anywhere)
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Posted 2 months ago

Responsibilities & more

Are you a driven, results-oriented individual who thrives on building trusted client relationships and driving growth? Our team is looking for a Client Success Specialist who is passionate about supporting client growth, identifying new opportunities, and ensuring the smooth delivery of impactful training experiences. Join our team and be part of a legacy that has transformed professionals and organizations worldwide for over 100 years. Your role: As a Client Success Specialist, you will play a pivotal role in driving our team’s success. You will build a strong pipeline of opportunities, foster lasting client relationships, and ensure the seamless delivery of training programs that create real impact. From the initial contact through program follow-up, you will guide clients toward achieving their goals while contributing to the continued growth and success of our team. Key responsibilities: * Drive Account Growth: Proactively identify opportunities for upselling and cross-selling our training programs. Actively seek new business possibilities and contribute directly to revenue growth. * Cultivate Client Relationships: Build and maintain strong, trusted advisor relationships with new clients. Understand their training and development needs and become their go-to resource for solutions. * Ensure Project Success & Provide Client Support: Deliver exceptional customer support throughout the client engagement. Manage training program delivery to ensure projects are on time and within scope. Maintain clear project documentation and provide regular status updates to stakeholders. * Sales Reporting & Analysis: Maintain accurate and up-to-date records of all client interactions and sales activities in our CRM system. Use data analysis to continuously improve sales processes and strategies. * Commit to Professional Development: Embrace a growth mindset by seeking opportunities to develop your technical skills, improve process outcomes, and enhance human relations and leadership abilities. What we're looking for: * A proactive, self-motivated team player with a strong sense of ownership. * Excellent written and verbal communication skills in English. * Strong organizational and time-management abilities. * Ability to thrive in a fast-moving, ever-evolving environment. * Comfort and proficiency using CRM systems (Salesforce experience is a plus). * A willingness to learn and adapt quickly. * Positive energy, resilience, and a solutions-focused mindset.
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