Requirements and responsibilities
WorkWave is seeking a highly analytical and results-driven Sales Operations Analyst to be a core driver of our revenue engine's efficiency and predictability. This role is responsible for transforming complex revenue data into clear, actionable insights and recommendations that support our entire Go-To-Market (GTM) leadership team. The ideal candidate will be an expert in data modeling, live in Excel and BI tools, and play a key role in annual planning, performance measurement, and providing high-urgency strategic analysis for the CRO, CEO, and Board.WHAT YOU'LL DO:Data Analysis & Insights: Analyze core metrics (pipeline health, bookings, retention/churn, product usage, and ARR trends) to identify risks, opportunities, and performance drivers. Perform detailed cohort, segmentation, and funnel analysis.Reporting & Dashboarding: Own the creation and maintenance of executive-level dashboards (Salesforce, Looker/Tableau, or equivalent). Produce weekly business reviews, monthly KPI reports, and materials that support the C-level and Board reporting process.Forecasting & Modeling: Support the bookings forecast process and ensure sales data integrity within the CRM. Maintain and refine predictive models for capacity planning, rep productivity, territory performance, and support quota-setting exercises.Cross-Functional Reporting Support: Partner with Sales Management, Marketing Ops, CS Ops, and Product Ops to unify data sources and workflows (Salesforce, Pendo, Gainsight, Marketo, Snowflake, etc.). Ensure consistent data definitions and reporting standards across functions to support end-to-end funnel attribution.Annual and Quarterly Planning: Provide data-driven insights to support annual and quarterly GTM initiatives, including quota-setting, territory modeling, and headcount planning.Process Measurement & Optimization: Measure the impact of new processes and enablement programs. Track KPI performance, identify GTM process breakdowns, and recommend operational changes to enhance efficiency and productivity.Ad-hoc Executive Analysis: Respond quickly to high-urgency requests from the VP of RevOps, CRO, and CFO with clean, accurate deep dives on win rates, product sales performance, ASP, churn drivers, and related strategic topics.WHAT YOU'LL BRING:Bachelor’s degree in Business, Finance, Business Analytics, or related field.5-7+ years of experience in Sales Operations, Revenue Operations, FP&A, or Business Analytics.Expert-level proficiency in Excel/Google Sheets ( (index/match, nested logic, pivot tables, scenario modeling).Proficiency in Salesforce reporting and Business Intelligence (BI) tools (e.g., Looker, Tableau, PowerBI, SQL, Python).Strong understanding of core SaaS metrics (ARR, NRR, CAC/LTV, pipeline conversion rates).Demonstrated ability to translate complex data into clear narratives and present findings to senior leadership.High attention to detail, comfort working with large datasets, and a proven ability to execute quickly in a fast-paced environment.Ability to travel (10%)WHAT WOULD ALSO BE AWESOME:Prior experience supporting sales organizations with complex, multi-product solution offerings.Familiarity with enterprise software or subscription business models.Experience with advanced RevTech tools like SalesForce, Tableau, PowerBI, Pendo and Gainsight.WHAT YOU SHOULD KNOW ABOUT US: We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customersWe care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businessesWe openly accept others as they are and build strong partnerships based on trustTeamwork and collaboration is key to help our colleagues and customers solve their challengesOur team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.A GLOBAL COMPANY WITH A LOCAL PRESENCE:We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.RELAX, WE'VE GOT YOU COVERED: Employees can expect a robust benefits package, including health and dental and 401k with company matchAND BEYOND...Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidaysUp to 4 weeks paid bonding leaveTuition reimbursementRobust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!24/7 access to virtual medical care with TeladocQuarterly awards based on peer nominationsRegional discounts and perksOpportunities to participate in charitable events and give back to the community
Optionally, you can add more information later (benefits, pre-screening questions, etc.)