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Shared by 
29 days ago
Requirements and responsibilities
First point of contact for customers, delivering exceptional customer service. Roles include using CRM or help desk tools (e.g., Intercom, Zendesk, Salesforce), collaborating cross-functionally with product, engineering, and commercial teams, analyzing support data to identify patterns, and leveraging AI/automation to improve support workflows.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)