Gabriela Enríquez Meléndez
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Ops leader at Torre.ai
California, United States
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Operations LeaderTorre.aiSep 2023Responsibilities: - Lead multiple operational processes, including AI chatbot response evaluation, AI chatbot escalation, social media monitoring, and manual experimentation initiatives. - Define and implement SOPs and KPIs to measure the team’s performance, including creating dashboards in Google Sheets and Metabase and monitoring them daily. - Design, document, and implement new subprocesses through standard operating procedures (SOPs) to ensure that our operation meets the defined SLAs and provides an excellent experience for candidates. - Active communication with cross-functional teams (Operations, Product, and Engineering) to propose and implement process improvements that enhance the candidate experience through the platform and Emma- Customer success coordinator verified_user Verified experience public Remote experienceTorre.aiFeb 2023 - Current (3 years 4 months)- Addressing customer inquiries, troubleshooting issues, and providing timely resolutions. - Building and maintaining strong relationships with customers to ensure their satisfaction and loyalty. - Assisting new customers in understanding the platform.
- Dedicated recruiter verified_user Verified experienceTorre.aiJan 2022 - Feb 2023 (1 year 2 months)- Reviewing resumes and applications, conducting phone screenings, and evaluating candidates against job requirements. - Building and maintaining relationships with candidates, providing timely updates, and addressing any questions or concerns. - Collaborating with hiring managers to evaluate candidates, conduct reference checks, negotiate offers, and facilitate the hiring process.
- NInternational quality trainee public Remote experienceNuevas TICJan 2021 - Aug 2021 (8 months)- Creation of 13 documents to meet the new requirements of the 2018 version. - Modification and update of 151 documents, including procedures, processes, SGS formats, policies, among others. - Performing the transition from ISO/IEC 20000-1:2011 standard to its 2018 version.
- Alliance management leader verified_user Verified experience public Remote experienceAIESECAug 2020 - Jan 2021 (6 months)- Doubled the number of proposed alliances for the semester (from six to twelve). - Developed a dashboard to measure indicators of the alliance generation process. - Managed planning and activity definition for the team in charge. - Structured the area based on objectives and measurements. - Leading the alliance generation process.
- Member of the incoming exchanges department public Remote experienceAIESECFeb 2020 - Jul 2020 (6 months)
Education
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- Advanced excelZEGEL IPAEMar 2020
- Advanced englishICPNAJan 2018 - Current (8 years 5 months)
- Industrial engineering studentUniversidad Católica Santo Toribio de MogrovejoMar 2017 - Dec 2021 (4 years 10 months)
Awards
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- First place among industrial engineering graduatesUniversidad Católica Santo Toribio de MogrovejoMar 2017 - Dec 2021 (4 years 10 months)