About LawRank & EverServiceLawRank is one of the most respected SEO and digital marketing firms serving the legal industry, working with high-revenue law firms across the country. We're part of EverService Holdings, a Sunstone Partners-backed portfolio operator with multiple market-leading brands across digital marketing, including LawRank, iLawyer, and RYNO. Our scale gives clients access to best-in-class talent, technology, and capability, while our brand-led structure keeps us close to the firms we serve.Summary of PositionWe are hiring a Senior Client Success Manager who will serve as the primary point of contact and strategic liaison between our attorney and law firm clients and our internal marketing teams, ensuring exceptional client experiences and measurable campaign success. This role is responsible for managing and nurturing client relationships, translating performance data into actionable insights, and helping clients maximize the value of their digital marketing investments.Success in this position is driven by strong communication, analytical thinking, proactive problem-solving, and a commitment to long-term client retention and growth.Position ResponsibilitiesAct as the primary point of contact for attorney and law firm clients, fostering trusted partnerships and ensuring consistent, high-quality communicationBuild and maintain strong client relationships by understanding business objectives, managing expectations, and delivering exceptional serviceCollaborate closely with SEO, Paid Media, and other internal teams to develop effective solutions and optimize client outcomesMonitor and evaluate campaign performance using analytics platforms and reporting tools, including Google Analytics (GA4)Prepare and present weekly and monthly performance reports that clearly communicate results, opportunities, and strategic recommendationsIdentify trends, opportunities, and areas for improvement, providing data-driven guidance to enhance marketing performanceRecommend marketing products, services, and strategies aligned with each client's goals and business needsProactively address client concerns, anticipate challenges, and implement solutions to support long-term account success and retentionContribute to cross-functional initiatives that improve client satisfaction, campaign effectiveness, and overall business growthRequirements4+ years of hands-on experience in a Client Success, Account Management, or similar client-facing roleDemonstrated experience managing client relationships and supporting performance-driven digital marketing campaignsStrong understanding of digital marketing disciplines, including SEO, paid media, social media, email marketing, and content marketingProficiency with content management systems such as WordPressFamiliarity with website analytics, tracking platforms, and performance optimization best practicesExcellent communication, presentation, and relationship-building skillsAbility to manage multiple priorities in a fast-paced, collaborative environmentStrong analytical mindset with a passion for delivering outstanding client service and driving measurable resultsThe base salary range for this salaried non-exempt opportunity is $65,000 - 80,000, plus the eligibility to earn quarterly bonus incentives. This target compensation range is subject to multiple factors including role level, experience, and location. As you go through the interview process, your recruiter will work with you to identify a competitive base salary within the proposed target compensation range that will get you excited about your future with us.BenefitsWe've got you covered! LawRank is proud to offer a variety of benefits to support employees and their families, including:Remote-first working environmentPerformance based bonuses to reward excellenceMedical, Dental, Vision, and Life Insurance401(k) matching to help you plan for your future6 weeks of paid parental leave for new parents$2000 annual tuition reimbursement for continued educationMonthly data stipend to support your remote work environmentPaid Vacation and sick time off for work-life balance11 paid holidays to enjoy throughout the yearPaid days for a Cause to give back to your communityPaid birthday holiday to celebrate your special dayComprehensive Employee Assistance Program for personal supportLeadership and career advancement opportunitiesAnniversary rewards to celebrate milestonesThis job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national
