Customer Service Representative/Virtual Assistant at 1000Banks | Torre
Customer Service Representative/Virtual Assistant
1000Banks
1000Banks

Customer Service Representative/Virtual Assistant

Emma
Emma
Provides timely, professional support and ensures smooth customer interactions with efficiency and care.
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Full-time

Legal agreement: Employment

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Remote (for Brazil residents)
Remote (for Colombia residents)
Remote (for Dominican Republic residents)
Remote (for Ecuador residents)
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Visa sponsorship: No
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Posted 5 months ago

Responsibilities & more

Job Summary: We are seeking a dedicated and customer-focused Customer Service Representative/Virtual Assistant to join our team. In this role, you will assist customers by providing product and service information, resolving issues, and ensuring an exceptional customer experience—in English and Spanish (for Latin American only). The ideal candidate is a strong communicator, problem solver, and team player. Key Responsibilities: - Respond to customer inquiries via email, chat, or phone in a timely and professional manner. - Provide administrative support, including scheduling meetings, managing calendars, and organizing documents. - Handle and resolve customer complaints with patience and efficiency. - Maintain confidentiality and security of customer information. - Uphold a positive, empathetic, and professional attitude toward customers at all times. - Document all customer interactions in the system accurately. - Assist in maintaining customer records and databases. - Coordinate with other team members to ensure smooth workflow and communication. - Perform other administrative or customer service tasks as required. Requirements (Qualifications May Vary): - Fluent in English and Spanish (for Latin American only) (spoken and written). - Strong communication and interpersonal skills. - Ability to multitask and stay organized in a fast-paced environment. - Tech-savvy with basic computer and CRM system knowledge. - Willingness to work flexible hours, including weekends or holidays if required. - A genuine desire to help and serve others.
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