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Posted 7 months ago
Requirements and responsibilities
Preferred Experience
* BMC Remedy ARSystem v20.02+ development, design, and implementation.
* Helix progressive views – building new interfaces and reconstructing legacy UI forms to progressive views.
* Administrative configurations and support including full text search, email integration (EWS), and user administration.
* Linux (RHEL 7+) operating system.
* Oracle v19c+ database development and support.
* Development languages and frameworks: REST, JSON, Python, Bash, Perl.
* Splunk monitoring and configurations.
* UI/UX design experience.
* Office tools: Atlassian suite (Jira, Confluence, etc.), Microsoft Office – Visio, Excel, Word, Outlook.
Soft Skills
* Excellent verbal and written communication skills.
* Collaboration in a fast-paced, dynamic custom Remedy environment.
* Problem solving skills.
Background Information
* The Support Process Automation team is responsible for the architecture, development, and support of a custom implementation of BMC Remedy 20.02 environment running within an RHEL 8 and Oracle-based infrastructure.
* The team is working towards a migration to Helix v25 with infrastructure set up and BMC Helix instantiated.
* The primary focus is to provide Incident Management to frontline support technicians for Spectrum’s Mid-Market and Large Business sector.
* Custom application integrates with multiple systems (CRM, Billing, Inventory, telemetry) to provide a 360-degree customer view of physical and logical assets.
* Development team has constructed custom modules within the Remedy framework providing billing, sales support, data analytics, and custom reporting.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)