About the Company:
Our client is a fast-growing US-Latin America staffing company that helps US businesses hire and retain high-performing professionals across Latin America. The company runs a managed model across recruiting, vetting, onboarding support, payroll coordination, client delivery, and replacement prevention.
The company is moving from a small-team operating model into a more repeatable operating system. This role will help build that system.
About the Role:
You will own the daily operating system behind recruiting fulfillment, client delivery quality, onboarding, CRM hygiene, and growth operations. You will manage recruiters and future recruiting support, improve candidate slate quality, and make sure new demand does not outpace fulfillment capacity.
This role is a fit for a hands-on operator who can build process, manage people, and use data without needing a large team.
Key Responsibilities:
- Own recruiting operations from intake through sourcing, screening, slate quality, interviews, offers, onboarding, and replacements.
- Manage recruiters and sourcers with clear weekly capacity, quality, and throughput expectations.
- Build the weekly operating dashboard across active searches, starts, gross profit, retention, client health, recruiting capacity, and follow-up.
- Create role scorecards, work samples, and candidate quality standards for operations, customer success, RevOps, finance operations, and AI-enabled operator roles.
- Run client onboarding and day 7, 30, 60, and 90 health checks to reduce mismatches and replacements.
- Improve CRM hygiene so every lead, client, role, candidate, and placement has an owner, status, next action, and source.
- Connect demand generation to fulfillment capacity by tracking referrals, landing page leads, paid tests, and source-to-placement reporting.
- Recommend when to add sourcers, recruiters, or coordinators based on search load, response times, and candidate quality.
Who You Are:
- You have managed recruiting operations, staffing fulfillment, marketplace supply, client delivery, BizOps, RevOps, or high-volume operations workflows.
- You have built a dashboard or weekly operating cadence that a team used to make decisions.
- You know how to manage recruiters or operators with clear expectations and direct feedback.
- You are comfortable with gross margin, capacity, CAC, payback, time-to-fill, retention, and hiring triggers.
- You communicate clearly in English and can speak with US clients when needed.
- You use AI tools to improve speed, evidence, and consistency while keeping human judgment in the loop.
Bonus Points:
- Experience in staffing, RPO, marketplaces, SaaS, fintech, or tech-enabled services.
- Experience with RecruitCRM, HubSpot, Airtable, Clay, Make, Zapier, Notion, Google Sheets, or similar tools.
- Experience with Latin American talent markets and remote US clients.
- Background in consulting, BizOps, Chief of Staff, or Strategy and Operations with hands-on execution.
- Prior experience hiring or managing client operations, customer success, onboarding, recruiters, or sourcers.
What Success Looks Like:
First 90 Days:
- Weekly operating dashboard is live and used to manage active searches, candidate slates, starts, retention, and client health.
- Standard roles have clear intake notes, scorecards, owners, next actions, and first qualified slate within 3-5 business days.
- Leadership has a clear view of whether pipeline, recruiting capacity, client response time, or onboarding quality is the growth constraint.
Ongoing:
- Recruiting capacity grows without weaker candidate quality or missed client follow-up.
- Client onboarding and health checks reduce avoidable replacements and surface mismatch risk early.
- Source-to-search-to-placement reporting shows which channels produce profitable, retained placements.
