Ready to become the strategic intersection between onboarding, implementation, and solutions engineering for a US company helping healthcare teams create fairer, smarter, and more efficient schedules in highly complex environments? 🚀
I am Catalina Salcedo, a Global Talent Consultant who helps companies find top-tier talent. My model consists of acting as the strategic bridge between you and my clients, ensuring every process is Data-Driven, AI-leveraged, Skills-Based, and Human-Enjoyed. In this job, the client is: Intrigma.
INITIAL RECRUITING PROCESS ⏳
Application through Torre: Create your profile, your genome, answer the screening questions and we will be able to check your matching score with the position.
Specialized Human Decision: I will review your application, your matching score and your profile alignment to provide you with an update within 48 business hours.
Client’s Internal Process: If you are an initial match, I will present your process to Intrigma for them to decide if they want to move forward. Each company's process can vary, and I'll guide you and be with you in every step!
ABOUT THE HIRING COMPANY 🧬
Intrigma is a leading company in the physician scheduling software industry for major US healthcare organizations, including hospitals and medical groups.
They help healthcare teams create fairer, smarter, and more efficient schedules in highly complex environments. They are an experienced company with deep domain expertise and are currently building the next generation of their platform with stronger automation and AI capabilities. Their team is lean, highly capable, and execution-focused—each hire has meaningful ownership and direct impact.
They’re focused on reducing costs, saving time, and improving staff morale for physicians, medical groups, hospitals, and nurses.
THE POSITION
* Your Mission: To ensure new customers successfully adopt the Intrigma platform with speed and confidence. You will translate high-stakes technical complexity into clear, actionable guidance, acting as the primary catalyst that helps healthcare teams reach value fast.
* Your Role: Technical Onboarding Specialist | Healthcare SaaS Customer Success
* Strategic Anchor: Transforming high-stakes ambiguity into precise logic, becoming the reliable technical person who structures messy problems into high-performance scheduling systems.
* Success Definition: You deliver impact through the speed, precision, and reliability with which you transition complex healthcare clients to a confident "Go-Live." You are a professional of excellence who enjoys understanding how systems work at a deep level, providing absolute clarity and ensuring that intricate scheduling logic is translated into a stabilized system that healthcare teams trust and adopt with ease.
⚙️ What You’ll Be Doing
* Master the Engine: Become an expert in Intrigma’s scheduling platform, mastering complex rules, rotation templates, and high-stakes edge cases.
* Architect Logic: Translate messy, real-world scheduling requirements into precise system configurations (users, shifts, dependencies, and constraints).
* Drive the Onboarding: Lead the implementation process from kickoff to go-live, acting as the primary project driver and ensuring milestones are met independently.
* High-Stakes Communication: Lead technical meetings and training sessions in fluent, professional English with US-based physicians and healthcare stakeholders.
* Autonomous Debugging: Troubleshoot data inconsistencies and configuration bottlenecks by identifying root causes and implementing direct solutions.
* Refine the Playbook: Document configurations and create reusable best practices to help scale the implementation engine as the company grows.
🧠 What We’re Looking For
Must-have:
* Native-level or Neutral English (C1+): Absolute clarity and professional authority. You must be able to lead complex technical conversations and training sessions with US-based physicians and stakeholders with total clarity.
* 3–6 Years of SaaS Experience: A proven track record in a technical, customer-facing role such as Implementation, Onboarding, Solutions Engineering, Technical Support, or similar.
* Logical Architecture Mindset: You enjoy understanding how systems work at a deep level. You are a systematic thinker who can visualize how rules and constraints interact within a complex engine.
* Advanced Data Literacy: Expert-level skills in Excel or Google Sheets (pivots, complex formulas, data auditing) to validate system logic and clean customer data.
* Professional Excellence: Extreme ownership and high reliability. We are looking for a career-oriented professional who investigates and resolves issues directly rather than escalating.
Nice-to-have:
* Domain Expertise: Experience in US healthcare, workforce management (WFM), or scheduling software.
* Technical Depth: Familiarity with SQL, JSON structures, or basic API logic.
* Process Design: Experience building implementation playbooks or refining internal operational workflows.
💎 What We Offer
* Compensation: $22–30 USD/hour (Based on experience and skills).
* Type of Contract: Full-time 100% remote Independent Contractor engagement.
* Equipment Benefit: Company laptop provided after one month of successful collaboration.
* Strategic Ownership: Join a lean, high-performing team where your logic directly shapes the success of the platform and our clients.
* Meaningful Mission: Help US healthcare professionals reduce burnout and save time through smarter, fairer scheduling logic.
* Professional Stability: We are looking for a long-term, career-oriented partner who wants to grow alongside the company.
🛠️ What You’ll Need
* Availability: Full-time dedication from 9:00 AM to 6:00 PM EST, Monday through Friday.
* Language: Native-level or Neutral English (C1+)
* Initial Setup: Use of your own professional equipment for the first month + a quiet work environment + high-speed internet.
* Time Tracking Mastery: Consistent and accurate use of Hubstaff for time tracking and productivity logging.
* Time Off Policy: Advance request for all personal time or vacations (unpaid policy).
* Absolute Reliability: A committed workspace free from interruptions, reflecting the professional excellence expected by US healthcare stakeholders.
Does this job sound like you? 🎯
Apply now and receive feedback in 48 hours!!!
