Manager – Vendor Management

Smartedge Solutions

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You'll elevate customer operations by optimizing vendor networks and driving service excellence globally.

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Full-time

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Remote (anywhere)

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30 days ago

Manage vendor networks and drive SLA/KPI performance; lead vendor relationships, governance, and compliance; drive process improvements and operational excellence; collaborate cross-functionally to enhance customer experience; analyze performance metrics and implement improvements. 10+ years in vendor/operations management in customer operations/contact center environments; outsourcing/vendor partnerships; strong stakeholder management; financial services exposure is a plus.

Expert

Operations management

Outsourcing

Vendor management

Proficient

KPI analysis

SLA Management

Stakeholder management

About Smartedge Solutions:

Smartedge is a globally recognised Technology firm established in the year 2005. We are headquartered in London with 15 offices globally, and offer a full range of IT Services and Professional Recruitment Services (PRS) across Europe. Our reputation in the IT and Engineering domain coupled with an excellent consultant network across Europe, with an in-house authenticated database of 100,000+ consultants helps us to be truly SMART in our solutions. Smartedge Brand Promise: We are committed to transforming your organisational performance and gain the competitive edge, through our 'SMART' solutions

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