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Shared by 
about 1 month ago
Requirements and responsibilities
We’re hiring a Senior Customer Success Manager LATAM (Portuguese Speaker) at Intercom. AI is redefining customer service — and we’re looking for someone to help our largest customers lead that transformation with Fin. This is a highly strategic role where you’ll partner with C-suite leaders, design AI-driven support solutions, and drive real business outcomes. Not your typical CSM role. Enterprise SaaS / consulting background • Fluent in Portuguese • Excited about AI + customer experience • If you want to shape how top companies adopt AI at scale in LATAM — let’s talk.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)