Requirements and responsibilities
Be the face of Conveo to the world's best brands — and make them wildly successful.What we are building at ConveoConveo is the AI research platform enabling fast, affordable, and high-quality consumer / B2B research. Global brands like Unilever, Google, and P&G use our AI video interviewer to generate insights across marketing and product teams.#1 What problem are we solving, and why is this an important problem to solveThe current/traditional research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise, which is a blocker to many companies. That directly affects how well companies understand their customers and how well they can serve them. Conveo is the platform that closes this gap by enabling affordable, scaled, and deep insights in days instead of weeks.#2 The team you will joinYou will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies.#3 How we operateWe truly care about our clients and the problem we solve. That means we humbly go the extra mile every time.We work hard, and we have fun.To keep our quality bar incredibly high, we want to execute with the smallest possible team.The RoleYou are the face of Conveo to our enterprise clients. Your mission is to make them wildly successful — not by doing work for them, but by making them capable on the platform. You drive autonomy, expansion, and advocacy.This is not a reactive support role. You're a growth driver. You own the full client lifecycle from onboarding through expansion, and you help build the Customer Growth function as we scale. The clients you work with are global brands with complex organizations — and your job is to turn them into Conveo power users and champions.Your MissionOwn a portfolio of enterprise accounts from onboarding through expansionRun world-class onboarding — use case mapping, stakeholder training, and first-project coachingDrive adoption across the client organization — activate individual users and create internal championsBuild deep relationships with senior stakeholders at the VP/SVP levelTravel to clients regularly — in-person is how real trust gets builtGenerate advocacy — testimonials, references, and introductions to peers at other companiesPartner with sales to identify and drive expansion opportunities within your accountsWhat we're looking for1–5 years of experience in consulting, SaaS customer success, account management, or a similar client-facing roleOutgoing and energetic — you thrive in front of clients and build trust quicklyYou think in business outcomes, not feature checklistsIntense — fire in the eyes. You care deeply about making clients successful.Research experience is a plus, but not a requirementWillingness to travel to clients — this is a relationship-first roleLocationNew York. Client travel expected.Why join usAt Conveo, you'll join a team that genuinely enjoys working and spending time together. We care about building real relationships, not just great products. That's why we run quarterly team off-sites where we disconnect, reset, and have fun.Own a high-impact role at a hyper-growth, YC-backed AI companyDirect access to founders and senior leadershipWork with world-class enterprise clients (Unilever, Google, P&G, Canva, and more)Competitive compensation, including meaningful equity (stock options) with real upsideHybrid working model with offices in London, Antwerp, and New YorkA culture built on taste, speed, ownership, and ambition
Optionally, you can add more information later (benefits, pre-screening questions, etc.)