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Published about 3 years ago
Requirements and responsibilities
We are looking for a customer support specialist to assist our customers with technical problems when using our products and services. To be successful in this role, you should be an excellent communicator and have good interpersonal skills who’s able to earn our clients’ trust. You should also have an interest in software and e-learning technologies. Nice to have it skills and knowledge.
Job types:
- Remotely Full-time
- Office hours
- Monthly remuneration between$ 2,500,000 - 3,000,000 COP according to experience and knowledge
Requirements:
* Minimum 2 years experience in a customer support role.
* Desirable experience with e-learning or software development
* Professional English level (writing and speaking).
* Management of customer service platforms (zoho desk, zendesk, remedy, etc).
Responsibilities:
1. Troubleshooting and resolving IT issues in a timely manner.
2. Communicating with coworkers to diagnose problems.
3. Talking to customers through the process of fixing technical issues.
4. Prioritizing your workload to ensure the most critical issues are resolved first.
5. Document common support procedures that customers can follow.
Providing support remotely when necessary.
Skills
* Strong analytical and problem-solving
* Excellent interpersonal skills
* Self-directed learning
Benefits:
- Work from wherever you want
- Online training and training allowance
- Individual Savings Plan
- Wellness and health plan
Optionally, you can add more information later (benefits, pre-screening questions, etc.)