Technical Customer Support Specialist

Trust Wallet

Emma

You'll empower Web3 users by resolving complex technical issues on a leading multi-chain platform.

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Full-time

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Remote (anywhere)

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23 days ago

Provide timely and effective support to users via email and other support channels, resolving inquiries related to wallet functionality, card payments, transactions, and security. Perform technical triage of user-reported issues, identifying whether problems originate from client applications, APIs, backend services, or external providers. Investigate and troubleshoot issues using internal tools, logs, dashboards, and available system data. Escalate complex or critical issues with clear, structured context, including reproduction steps, logs, and impact assessment.

About Trust Wallet:

Unlock the power of your cryptocurrency assets and explore the world of Web3 with Trust. The leading self-custody multi-chain platform. Download Trust app now!

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