Assistant Property Manager at PowerPlacing | Torre
Assistant Property Manager
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PowerPlacing

Assistant Property Manager

PowerPlacing
Posted by
Elia Morice
Emma
Emma
You will elevate property operations and tenant satisfaction through expert coordination and proactive solutions.
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Full-time
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Remote (for Nicaragua residents)
Remote (for Honduras residents)
Remote (for Guatemala residents)
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Posted 2 months ago

Requirements and responsibilities

Key responsibilities include managing work orders, coordinating maintenance activities, and ensuring effective communication with tenants and vendors to support daily property management operations. Work order management: * Review, prioritize, and manage work orders using AppFolio or similar property management software. * Assign work orders to maintenance staff or approved vendors. * Track progress to ensure timely completion and escalate issues when necessary. * Coordinate billing for billable work orders prior to closure. Tenant communication: * Contact tenants upon receipt of work orders to confirm acknowledgment and outline next steps. * Provide regular updates until resolution. * Follow up after completion to confirm satisfaction. * Respond promptly to tenant calls, emails, and Slack messages. * Maintain detailed documentation of all tenant interactions in AppFolio. Maintenance and vendor coordination: * Coordinate daily with maintenance staff and vendors on assigned tasks. * Ensure maintenance teams have required supplies and materials. * Schedule vendor appointments as needed. * Assist with coordination of unit turnovers for move-ins and move-outs. Move-in and move-out coordination: * Send move-in welcome notices and collect feedback. * Send move-out instructions and reminders five days prior to departure. * Coordinate repairs, turnovers, and schedules with maintenance teams and contractors. * Identify and flag urgent or overnight turnover requirements. Monthly administrative tasks: * Follow up on lease renewals and document tenant intentions. * Review legal status reports and escalate issues as needed. * Monitor arrears and rent collection, contact tenants, and document disputes. Reporting and communication: * Submit weekly reports summarizing work orders, tenant communications, vendor coordination, and unresolved issues. * Maintain open communication through Slack and email, ensuring timely responses. * Participate in weekly operational meetings and monthly performance reviews. Requirements: * Proven property management experience. * Experience using property management software such as AppFolio. * Ability to manage multiple priorities in a fast-paced environment. * Strong attention to detail and consistent documentation practices.
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