Customer Retention Specialist - Call Center at Appian Infotech Inc. | Torre
Customer Retention Specialist - Call Center
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Appian Infotech Inc.

Customer Retention Specialist - Call Center

Appian Infotech Inc.
Posted by
Manvi Singh
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Emma
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You will empower customers by retaining valuable services and delivering exceptional support.
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Full-time

Legal agreement: Employment

Compensation USD17/hour
Non-negotiable
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South Charleston, WV 25303, USA
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Posted about 2 months ago

Requirements and responsibilities

Job Description:- Promote and retain products and services. Experience in customer retention or sales and call center operations. Prior experience in a call center environment is required. Deliver excellent customer service over the phone. Negotiate and process save/service order requests from customers. Interact with customers patiently, tactfully, and efficiently. Clearly explain applicable fees and adjustments to customers. Offer product and service options tailored to customer needs. Demonstrate active listening skills. Follow structured call flows to enhance the customer experience.
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