Patricia Elizabeth Ibarra

Executive Assistant

PwC

Feb 2024 - Feb 2026 (2 years 1 month)

EA to PwC partners, managing directors and their teams. Travel, expense management, reporting, billing, calendar, inbox, and virtual assistance. Proficient in Google Workspace (Sheets, Drive, Forms, Docs) until December 2024, followed by transition to Microsoft 365 (Excel, Word, PowerPoint, SharePoint, PowerBI, Outlook, Copilot, Sway). Collaborated in creation and update of documents after implementation of new system (from eGFS to SAP S4 Hana).

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Credit Analyst

CFC (Banco Comafi Group)

Mar 2020 - May 2022 (2 years 3 months)

• Analyzed and approved/rejected client documentation for loans, credit cards, and corporate credit. • Maintained and updated process and procedure documentation (CRUD). • Ensured compliance with internal policies and financial regulations.

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Literary Translator (Freelance)

Freelance/Contract

Nov 2018 - May 2023 (4 years 7 months)

Literary translations English-Spanish. Over ten titles published so far on several webpages (Amazon, Kobo, Scribd, Barnes & Noble, Apple, Tolino)

Information Technology Analyst

Unilever

Sep 2017 - Jan 2020 (2 years 5 months)

• Ensured compliance with information security standards and internal controls. • Assisted in internal audits and evidence collection. • Maintained ISO 27001 documentation and procedures.

IT Security Administrator

Tenaris

Aug 2013 - Apr 2017 (3 years 9 months)

• Managed SAP security claims and user lifecycle (create, modify, delete). • Administered access using Active Directory, SAP, Tandem, and Oracle. • Supported compliance and security operations across enterprise systems.

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English Professor

Self-employed, Teaching, Writing, Translating

Jul 2013 - May 2023 (9 years 11 months)

English Teacher from basic to proficient levels.

Functional Analyst (Governance Focal)

IBM Global Services

Jul 2010 - Jun 2013 (3 years)

Security Compliance (Logical Access Administrator) to USA accounts (Welch Allyn, Campbell´s, NYU Hospital among others). CRUD (Create, Read, Update, Delete) users on platforms: SAP Security platform, Active Directory and Oracle. CRUD on Process and Procedure documents. Answer Audit Requests providing evidence to demonstrate 100% Compliance. Detect NCIs (Non Compliance Issues); Perform RCA (Root Cause Analysis) to create, develop and implement Action Plans to achieve required Compliance as per international SOX & SAS (Statements on Auditing Standards). Coordinate teams (ID Provisioning, PCAM, IT Security) located in India, USA and Argentina, to perform corrective actions as per APs (Action Plan). Daily report, feedback, data analysis and fol

Contact Center Team Lead

IBM Global Services

Feb 2006 - Jul 2010 (4 years 6 months)

General Motors campaign. Promoted from Customer Service Team Lead to Dealership Service Team Lead, then to G.M. Training division, where I was named Best Team Lead and Top TL Performer for 4 consecutive months. Promoted to Sales Team Lead. Operation Responsible back up. Participated on the Contact Center SAP Certification for "SAP Certified Technology Associate – SAP Customer Engagement Implementation - training agents in SAP Security and Business Practices. CRUD P&Ps documents.

Call Center Customer Representative

Teleperformance Spain

Aug 2003 - Feb 2006 (2 years 7 months)

Provide Customer Support and Sales to Motorola USA customer for a wide spectre of devices, from cell phones, two way radio, wireless and broadband. Manage warranty claims, provide technical assistance and sell accessories through inbound calls.

Telemarketing Operator

Teletech

Mar 2003 - Jun 2003 (4 months)

Outbound calls to Nextel Customers, selling cellphones, service plans and add on`s (internet services)

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Administrative Assistant _ English Professor

Municipalidad de malvinas argentinas

Jul 2001 - Mar 2003 (1 year 9 months)

Administrative tasks on different areas and teaching english.

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Administrative Secretary

Eugser S.A.

May 2000 - Jun 2001 (1 year 2 months)

Administrative tasks on construction company.

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Executive Secretary

Yacht Club Argentino Puerto Madero

Sep 1998 - Jan 2000 (1 year 5 months)

Administrative tasks on Yacht Club.

Patricia Elizabeth Ibarra

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