Executive Concierge Supervisor | Senior Associate
PwC Acceleration Centers
May 2025 - Current (1 year 4 months)
Lead a team of over 20 professionals within the local Executive Concierge division, supporting 165+ Partners and Managing Directors.
Ensure quality control of stakeholder requests and provide coaching to team members to drive efficiency and high-quality service delivery.
Authorize and manage licensing requirements for team members.
Create work plans and implement proactive support initiatives to accelerate learning curves in specific cases.
Audit the team’s time tracking to ensure compliance with company policies and standards.
Use performance dashboards to analyze team capacity and productivity, identifying trends and optimizing workload distribution.
Conduct performance evaluations and deliver structured feedback aligned with firm standar