Nwabisa Natasha Tyandela

T

Client Success Executive

Ten Lifestyles Group

Sep 2022 - Current (2 years 10 months)

• To effectively manage and support on the day to day running of selected projects; whilst working in a busy and pressurized environment • Main point of contact for our members and to any member or supplier. • Respond to queries via phone and email in a professional and timely manner resulting in a smooth customer journey • In depth understanding of the member requirements and internal booking processes to drive process improvements across all projects • Working with other teams including Team Managers, Partnership Managers and Proposition Leads including Offers, Events, Dining and Entertainment to deliver on requests driven through planned marketing activity ensuring we're achieving on team objectives and targets • Up to date with cu

C

Business Development Advisor - B2B

Compare The Networks UK

May 2022 - Aug 2022 (4 months)

• Generation of leads and scheduling appointments for the sales team. • Fact finding and qualifying potential customers through asking the relevant questions. • Management and maintenance of pipeline and customer related data in our CRM system. • Qualify all potential clients as per qualifying criteria. • Disposition and log all calls as per system requirements. Additionally, provided administrative assistance by sending documentation to clients for e-signature and validating contracts prior to credit approval for product purchases, ensuring a smooth onboarding process for new clients.

R

Representative

RCS Group

Feb 2021 - May 2022 (1 year 4 months)

• Inbound calls for billing issues • Additional financial services assistance • Escalations Handling • Floor walking • Whatsapp line assistance • Handle customer queries and identify new business opportunities to improve customer experience • Personal details change with KYC verification • Card Replacements through the stores • Complaints being raised to investigate and provide a solution • Clear errors on cards for technical issues should they not be able to purchase • Credit Limit increases • Contact debt review and attorneys for recovering the accounts • Utilized Salesforce CRM for logging tickets and managing customer interactions, enhancing the efficiency of service delivery and tracking customer issues effectiv

S

IT Support & Customer Service Support

SportingBet SA

Dec 2019 - Feb 2021 (1 year 3 months)

• HR documentation- Absenteeism, AWOL process, etc. • Coaching, mentoring, and managing objectives • Initiate new sales strategies to increase our client pipeline • Outbound Call; VIP Players, New Players, Retention, Restructuring of bonuses • Daily, weekly, and monthly reporting of stats from month • Set Daily and Weekly Targets ◦ QA and compliance for calls, emails, and chats ◦ Developing agents' sales skills on a weekly basis ◦ Weekly assessment on product knowledge of agents • Contacting clients to find out the nature of the problem ◦ Traveling to the client's location or connecting via a remote link ◦ Troubleshooting hardware and software issues ◦ Installing and maintaining hardware and computer per

C

Customer Service Host

Cyberstrobe Marketing

May 2017 - Dec 2019 (2 years 8 months)

• Inbound calls for queries • Outbound calls to attain a client to make deposit and retain clients that have no been activefor a certain time frame • Chatting to players regarding their casino accounts • Emails from players with the verification documentation- Contacted players via telephone • Escalation queries and software troubleshooting

W

Pre-Delivery Advisor

WEBHELP SA

Jun 2015 - May 2017 (2 years)

• Online Shopping tracking and tracing of parcels. • Taking orders online • Settlement of accounts • Payments and arrears • Taking escalations of missing parcels/orders • Contacting Suppliers for delivery of item as a 3rd Party • Request returns for customers • Contact couriers about the missing orders • Conduct a full investigation - where the driver was at when assumed delivered • Check Geocodes • Check signatures for fraudulent purposes • Reorder for the customer; depending on the information gathered • Charge the courier company for the missing item

L

Sales consultant

Lorraine Efune

Apr 2013 - May 2015 (2 years 2 months)

• Provided exceptional client service by building strong relationships and managing telephonic sales and queries. • Input information into the computer system to generate accurate delivery notes and invoices. • Addressed all customer queries and complaints while advising on new products and promotions. • Managed all related administration tasks and generated reports to track performance. • Engaged in direct face-to-face sales, enhancing customer interactions and satisfaction. • Operated the POS system efficiently to facilitate transactions. • Merchandised jewelry displays to attract customers and boost sales. • Conducted monthly and weekly stocktaking to ensure inventory accuracy. • Responsible for pricing items com

L

COMMUNITY Volunteer

Langa Cheshire Home

Feb 2013 - Aug 2016 (3 years 7 months)

As a COMMUNITY Volunteer, I was dedicated to supporting residents by coordinating various activities and ensuring their needs were met. This included daily scheduling and managing appointments for hospital visits and doctor consultations, which required meticulous attention to detail and strong organizational skills. Additionally, I utilized Google Drive to maintain and share important documents and schedules, enhancing communication and collaboration among team members and ensuring that all appointments were tracked efficiently.

Nwabisa Natasha Tyandela

About

Detail

Contact Nwabisa regarding:

Timeline

Résumé

Languages:

Nwabisa's behavioral traits
Nwabisa's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.