Nicky Montejo

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Top Construction Roofing, Mexico

Feb 2024 - Jan 2026 (2 years)

High-volume cold calling (150+ dials daily) Set qualified appointments for closing teams Handled objections and prospect qualification Maintained strong conversion rates Scheduled appointments for sales closers Maintained CRM records and follow-ups Consistently met daily call and booking KPIs

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Nexus Tour Operator, Mexico

Nexus Tours, Nexus Tours S.A de C.V

Mar 2021 - Jan 2024 (2 years 11 months)

As a Nexus Tour Operator in Mexico, I managed daily tour sales operations at a high-traffic vacation resort location, leading and training a team of tour promoters and appointment setters to generate qualified prospects. I presented vacation packages and travel club memberships to international guests, consistently exceeding monthly revenue targets through consultative and high-pressure closing techniques. I monitored team performance, tracked KPIs, and optimized lead conversion rates while handling objections and negotiating pricing to close high-value vacation packages. Additionally, I collaborated with marketing teams to improve guest flow and tour attendance. My role also involved utilizing outbound sales techniques, where I accessed Sa

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Sales Manager

Global Travel, Mexico

Mar 2016 - Jan 2021 (4 years 11 months)

As a Sales Manager, I lead and manage a high-performing sales team focused on travel packages and service-based sales, consistently closing high-ticket deals while maintaining top personal closing ratios. I develop and implement effective sales strategies to increase monthly and quarterly revenue, while also training, mentoring, and onboarding new sales representatives to enhance their performance and retention. I monitor KPIs, conversion rates, and call quality to ensure that team targets are consistently exceeded. Additionally, I drive customer relationship management to boost repeat business and referrals, having been recognized six times as Best Closer of the Year. My experience in talent acquisition has further strengthened my ability

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Sales Development Representative

Transparent BPO, Belize

Oct 2014 - Mar 2016 (1 year 6 months)

Managed outbound and inbound sales campaigns for multiple clients. Met and exceeded daily, weekly, and monthly KPIs. Generated qualified leads and converted prospects into long-term clients. Built strong client relationships through consultative selling techniques. Maintained high call volumes while delivering quality-driven results.

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Customer Service & Technical Support Representative

Ready Call, Belize

Aug 2013 - Oct 2014 (1 year 3 months)

Provided customer support and technical troubleshooting for phone services. Assisted clients with service activation, upgrades, and issue resolution. Maintained high customer satisfaction ratings. Resolved customer concerns efficiently while identifying upsell opportunities.

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