Mercedes B. Lopez

B2B Team Lead/ Sales Representative

Bada, RocketLevel

Sep 2024 - Aug 2025 (1 year)

Set and secured 3+ qualified appointments weekly with businesses for restoration services, contributing to client revenue growth. Made 75+ inbound and outbound calls daily, consistently meeting or exceeding call volume targets. Generated detailed attendance and performance reports to track team and individual progress. Conducted daily coaching sessions to improve team members’ sales skills and productivity. Managed timesheets and ensured accurate tracking of work hours for the team. Served as a trainer, onboarding and mentoring new hires to ramp up quickly and meet targets. Composed and sent professional emails to prospects, enhancing engagement and appointment setting quality. Delivered high-quality bookings that met client expectations, e

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Sales Development/ Lead Generator

Remax Hallmark DSR group Canada

May 2023 - Jan 2024 (9 months)

• Lead generation/Call processing • Hitting my KPI's • Sending Email • Sending Text • Following up with prospects, secure the sellers information, Customer relationship management

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Customer Success/Transaction Coordinator/Lead Manager/Team Lead

Padly Home Buyers USA

Sep 2022 - Jun 2025 (2 years 10 months)

Processed title search orders and maintained accurate tracking for all property transactions. Drafted and submitted Amendments and Terminations promptly, reducing closing delays by up to 20%. Managed contract documentation and initiated title orders to ensure smooth deal progression. Collaborated with title companies to clear title issues, expediting resolution for over 100+ property files. Coordinated closing processes by preparing final documents and verifying all compliance checks. Conducted weekly follow-ups with sellers to provide updates and maintain trust, reducing cancellations by 15%. Ordered title searches and requested payoff quotes for over 100+ property files, ensuring timely processing and accuracy. Prepared and submitted Amen

Customer Service Team Leader| Stellantis Company

Alta Resources

Aug 2021 - Aug 2022 (1 year 1 month)

Managed attendance and performance reports for a team of 20+ agents, ensuring consistency and accountability across all shifts. Delivered daily coaching and feedback sessions, resulting in a 30% improvement in call quality and customer satisfaction scores. Supervised timesheet submissions and compliance, supporting accurate payroll processing and schedule adherence. Led new hire training and continuous development programs, accelerating onboarding and improving retention. Participated in daily leadership meetings to align department goals with company standards and initiatives. Organized team-building events and activities to boost morale, collaboration, and overall productivity. Mentored over 20 agents, helping multiple team members earn r

Customer Service Representative| Adidas Team

Alta Resources

Mar 2020 - Aug 2021 (1 year 6 months)

As a Customer Service Representative for the Adidas Team, I delivered exceptional customer care by resolving inquiries efficiently and professionally, maintaining a consistent 10/10 rating on service reviews. I achieved and exceeded all key performance indicators (KPIs), including call quality, resolution time, and customer satisfaction. Handling high call volumes while ensuring personalized support contributed to a 95% customer satisfaction rate. Additionally, I utilized Microsoft 365 to streamline communication and documentation processes, enhancing overall efficiency in customer service support. My logistical skills were instrumental in tracking orders and ensuring timely updates for customers, further solidifying their trust and satisfa

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Sales Representative- Sirius XM Team

Transparent Business Process Outsourcers

Mar 2019 - Mar 2020 (1 year 1 month)

Represented multiple clients across various industries, delivering customized sales solutions that aligned with their goals. Consistently exceeded sales KPIs, ranking among the top performers on the floor for conversion and sales volume. Generated high-quality leads and closed sales that streamlined the workflow for backend fulfillment teams. Collaborated with internal departments to ensure smooth post-sale processing and customer satisfaction.

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Office Assistant/Social Media Manager

ReMax 1 st Choice,

Sep 2017 - Dec 2017 (4 months)

• Update various websites with property listing • Manage Facebook page • Assist walk in customer • Answer calls and email • Work on projects to help build customer • Kept office tidy. Assist the team finding solutions. Secure customers information.

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Assistant Manager/ Sales Development Island Activity Coordinator

Ranguana caye,

Jul 2016 - Jul 2017 (1 year 1 month)

• Selling, booking and marketing of daily tours to customers. This also included direct contact with hotels and villa managers and booking agencies. • Responsible for Social Media marketing including Facebook, Trip Advisor, Marketing Emails. • Weekly and daily reports. • Purchasing for the island. • Coordinating tour departure and return. • Data entry in the reservation system. • Some Quickbooks data entry.

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Manager

United Association for Healthy Living NON profit Organization (Call Center)

Jul 2015 - Jan 2016 (7 months)

• Daily reports on performance • Payroll & daily functions of the office • Team building activities • Coaching • Trainer

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Sales Representative|

Transparent Business Process Outsourcers

Nov 2011 - Jul 2015 (3 years 9 months)

Represented multiple clients across various industries, delivering customized sales solutions that aligned with their goals. Consistently exceeded sales KPIs, ranking among the top performers on the floor for conversion and sales volume. Generated high-quality leads and closed sales that streamlined the workflow for backend fulfillment teams. Collaborated with internal departments to ensure smooth post-sale processing and customer satisfaction.

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Office Assistant, Sales Representative

Discovery Expedition

Nov 2010 - May 2011 (7 months)

• Welcome guests to the resort. Provide a welcome package and answer any inquiries for their stay. • Make accommodation and flight reservations. • Data entry of reservations- Welcome guests to the resort. Provide a welcome package and answer any inquiries for their stay. • Make accommodation and flight reservations. • Data entry of reservations, protect members information and data.

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Front desk, Concierge

Sueno del Mar Resort,

Nov 2009 - Nov 2010 (1 year 1 month)

• Welcome guests to the resort. Provide a welcome package and answer any inquiries for their stay. • Make accommodation and flight reservations. • Data entry of reservations • Generate daily reports from POS system and Room Master software. Assist with troubleshooting flights and other inquiries. Keep owners information secure.

Mercedes B. Lopez

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