Mercedes B. Lopez

Mercedes B. Lopez

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Detail

Merida, Yucatan, Mexico

Contact Mercedes regarding: 
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Full-time jobs
Flexible work
Starting at USD10/hour

Timeline


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Résumé


Jobs verified_user 29% verified
  • Bada
    Sales Representative/Team Lead public Remote experience
    Bada
    Sep 2024 - Current (11 months)
    Job entails booking appointments for restoration vendors in the US Research Cold Calling Prospecting Booking meetings Nurture leads
  • P
    Customer Success Representative| verified_user Verified experience public Remote experience
    Padly Home Buyers USA
    Apr 2024 - Jun 2025 (1 year 3 months)
    • Order title search • Weekly check with sellers • Send Amendments/Termination • Hit Daily KPI of five 5 star review per month • Assist with clearing Title • Assist sellers • Assist with closing, Operating through Salesforce, Google Workspace used, Google Docs.
  • P
    Title Assistant| verified_user Verified experience
    Padly Home Buyers USA
    Oct 2023 - Apr 2024 (7 months)
    • Ordered title searches, managed email and fax communications, and processed payoff quotes efficiently. • Sent amendments and terminations while consistently hitting daily KPIs. • Assisted in clearing titles and provided exceptional customer service by calling and assisting sellers. • Developed troubleshooting strategies for title orders and customer issues, operating through Salesforce. • Utilized Google Workspace for daily spreadsheet updates, enhancing workflow efficiency and data management. • Leveraged Google Sheets to organize and analyze data, contributing to improved operational processes.
  • R
    Virtual Assistance Lead Generator| verified_user Verified experience
    Remax Hallmark DSR group Canada
    May 2023 - Jan 2024 (9 months)
    • Lead generation/Call processing • Hitting my KPI's • Sending Email • Sending Text • Following up with prospects, secure the sellers information.
  • P
    VA Frontline/ Lead Manager
    Padly Home Buyers USA
    Aug 2022 - Oct 2023 (1 year 3 months)
    • Attendance report • Performance report • Daily Coachings • Timesheets • Trainer • Attend daily meeting • Team Building Activities • Mentor 14+ Agents • Generate opportunities and leads
  • A
    Customer Service Team Leader
    Alta Resources
    Aug 2021 - Aug 2022 (1 year 1 month)
    • Attendance report • Performance report • Daily Coachings • Timesheets • Trainer • Attend daily meeting • Team Building Activities • Mentor 20+ Agents
  • A
    Customer Service Representative
    Alta resources belize
    Mar 2020 - Aug 2021 (1 year 6 months)
    • Customer Care Representative Receive inbound calls Achieve 10 rating High quality calls
  • T
    Sales Representative- Sirius XM
    Transparent Business Process Outsourcers
    Mar 2019 - Mar 2020 (1 year 1 month)
    Inbound and outbound leads Signed up clients for packages Assist clients with troubleshooting issue and more
  • R
    Office Assistant/Social Media Manager
    ReMax 1 st Choice,
    Sep 2017 - Dec 2017 (4 months)
    • Update various websites with property listing • Manage Facebook page • Assist walk in customer • Answer calls and email • Work on projects to help build customer • Kept office tidy. Assist the team finding solutions. Secure customers information.
  • R
    Office Assistant/sales
    Ranguana caye,
    Jul 2016 - Jul 2017 (1 year 1 month)
    • Selling, booking and marketing of daily tours to customers. This also included direct contact with hotels and villa managers and booking agencies. • Responsible for Social Media marketing including Facebook, Trip Advisor, Marketing Emails. • Weekly and daily reports. • Purchasing for the island. • Coordinating tour departure and return. • Data entry in the reservation system. • Some Quickbooks data entry.
  • U
    Manager
    United Association for Healthy Living NON profit Organization (Call Center)
    Jul 2015 - Jan 2016 (7 months)
    • Daily reports on performance • Payroll & daily functions of the office • Team building activities • Coaching • Trainer
  • T
    Sales Representative| verified_user Verified experience
    Transparent Business Process Outsourcers
    Nov 2011 - Jul 2015 (3 years 9 months)
    • Lead generation • Hitting my KPI's
  • D
    Office Assistant, Sales Representative
    Discovery Expedition
    Nov 2010 - May 2011 (7 months)
    • Welcome guests to the resort. Provide a welcome package and answer any inquiries for their stay. • Make accommodation and flight reservations. • Data entry of reservations- Welcome guests to the resort. Provide a welcome package and answer any inquiries for their stay. • Make accommodation and flight reservations. • Data entry of reservations, protect members information and data.
  • S
    Front desk, Concierge
    Sueno del Mar Resort,
    Nov 2009 - Nov 2010 (1 year 1 month)
    • Welcome guests to the resort. Provide a welcome package and answer any inquiries for their stay. • Make accommodation and flight reservations. • Data entry of reservations • Generate daily reports from POS system and Room Master software. Assist with troubleshooting flights and other inquiries. Keep owners information secure.
Education verified_user 0% verified
  • S
    Diploma in Business
    Sadie Vernon Technical High School
    Jan 2003 - Jan 2007 (4 years 1 month)
Awards verified_user 0% verified
  • P
    Employee of the Month
    Padly Buys LLC
    Jun 2024
    Provided excellent service to each seller
  • A
    ACE Award Program 3 times
    Alta resources belize
    Mar 2021 - Aug 2022 (1 year 6 months)