Murari Mohan

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Team Lead

Iksula Services Pvt Ltd

Feb 2024 - Current (2 years 6 months)

• Awarded the Guiding Principal Award for significant contributions to process improvement. • Managed cross-functional teams to enhance collaboration and achieve operational goals. • Used MS Excel to analyse data and optimise processes, skilled in VLOOKUP and pivot tables. • Led daily coaching sessions, providing constructive feedback, and managing performance reports. • Leveraged phone communication skills, essential for my role in handling the insurance team at Squastack.ai, to effectively address client inquiries and facilitate inter-team coordination. • Applied knowledge of call center operations in managing the insurance team at Squastack.ai, ensuring efficient workflow and high service standards.

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SME

Iksula Services Pvt Ltd

Mar 2023 - Feb 2024 (1 year)

• Effectively managed teams of up to 84 members, consistently meeting daily targets while maintaining high-quality standards. • Fostered a positive work environment, driving team engagement and productivity. • Led strategic initiatives to exceed operational goals, while focusing on team performance and service enhancement. • Leveraged expertise in sales principles to identify opportunities for upselling and cross-selling within customer interactions, contributing to revenue growth. • Applied meticulous insurance verification processes to ensure accuracy and compliance in customer accounts, reducing errors and improving efficiency. • Implemented robust verification and validation protocols to guarantee the integrity of data and processes, th

I

Seller Operations Agent

Iksula Services Pvt Ltd

Sep 2022 - Mar 2023 (7 months)

• Awarded multiple accolades for outstanding performance and leadership. • Demonstrated strong problem-solving skills, leading to a significant improvement in KPI tracking and process efficiency.

Customer Support Executive

Tech Mahindra

Aug 2021 - Aug 2022 (1 year 1 month)

• Delivered high-quality customer support through phone and email channels, meeting and exceeding customer satisfaction benchmarks.

C

Customer Support Executive

Oct 2020 - Apr 2021 (7 months)

• Provided excellent customer service, resolving issues with high efficiency and contributing to team success in achieving daily targets.

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