a

ashish gupta

About

Detail

Experienced logistics and operations professional with expertise in supply chain management, client coordination, and process optimization.
Noida, Uttar Pradesh, India
Contact ashish regarding: 
work
Full-time jobs
Starting at INR50k/month ~USD518/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • SquadStack
    Operations Associate
    SquadStack
    Sep 2024 - Current (1 year 11 months)
    • Communicating with agents and providing feedback. • Creating rosters, scheduling training, and issuing experience letters. • Checking and approving KYC on IDFY portal. • Adding/removing agents based on performance. • Monitoring client leads and escalating complex issues.
  • Concentrix
    Senior Associate
    Concentrix
    Mar 2024 - May 2024 (3 months)
    • Handled customer queries over chat. • Assisted in plan upgrades and changes. • Resolved technical and non-technical customer complaints. • Researched and identified solutions to hardware/software issues.
  • Tech Mahindra
    Associate
    Tech Mahindra
    Nov 2021 - Mar 2024 (2 years 5 months)
    (Client Support for US Supply Chain & Logistics at Archway, handling Ford USA & TD Bank Canada) • Provided client support and resolved queries via email. • Managed service requests through CRM tools. • Direct communication with U.S. clients via Teams. • Collaborated with internal teams to optimize supply chain processes. • Resolved store-level logistics issues.
  • Cogent E Services
    Associate
    Cogent E Services
    Jun 2019 - Mar 2021 (1 year 10 months)
    • Coordinated with customers, sellers, and warehouse teams. • Updated complaint status via SF tools. • Monitored refunds and replacements.
Education verified_user 0% verified
  • I
    Graduation in Hotel Management
    IHM Meerut
    Jan 2015 - Jan 2018 (3 years 1 month)
  • D
    High School
    DAV CENTENARY PUBLIC SCHOOL
    Jan 2013 - Jan 2015 (2 years 1 month)