Mohamed Ayman
About
Detail
Alexandria, Egypt
Résumé
Jobs
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- SScheduling Coordinator/Ops troubleshooting public Remote experienceOct 2025 - Current (9 months)Assisted in backend process troubleshooting and operational issue resolution. Supported system and workflow testing to identify issues and improve operational efficiency. Coordinated and scheduled daily customer visits while optimizing agent routes and availability. Managed operational troubleshooting and resolved scheduling conflicts to maintain smooth workflow. Coordinated between sales, installation, and operations teams to improve service efficiency. Handled same-day booking requests and supported capacity management for field agents. Monitored appointment updates, cancellations, and rescheduling to maintain operational performance.
- SCustomer Service & Sales Representative verified_user Verified experienceSutherland (AT&T Account)May 2021 - Aug 2023 (2 years 4 months)• Reduced average resolution time by 20% through improved CRM workflows. • Maintained a 95%+ customer satisfaction score for 12 consecutive months. • Delivered personalized support for AT&T customers, consistently exceeding quality assurance standards. • Leveraged Salesforce CRM to document interactions and improve service efficiency. • Recognized as a top performer for resolving high priority customer escalations. • Trained new team members on product knowledge and service best practices. • Achieved 100% customer satisfaction rating over 3 months. • Handled an average of 30+ customer interactions daily with high accuracy and empathy, while also developing skills that align closely with administrative and virtual assistance ro
- CRBNetcafe Assistant verified_user Verified experienceCasablanca, Rampage, BloodyApr 2013 - Apr 2021 (8 years 1 month)
Education
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Bachelor's in SocialAlexandria UniversitySep 2018 - Jun 2022 (3 years 10 months)- MHigh School DiplomaMonier El Gamal Language SchoolSep 2002 - Jun 2016 (13 years 10 months)