Mohamed Ayman
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Mohamed Ayman

Mohamed Ayman

About

Detail

Alexandria, Egypt

Timeline

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Job
school
Education

Résumé

Jobs verified_user 100% verified
  • S
    Customer Service & Sales Representative verified_user Verified experience
    Sutherland (AT&T Account)
    May 2021 - Aug 2023 (2 years 4 months)
    • Reduced average resolution time by 20% through improved CRM workflows. • Maintained a 95%+ customer satisfaction score for 12 consecutive months. • Delivered personalized support for AT&T customers, consistently exceeding quality assurance standards. • Leveraged Salesforce CRM to document interactions and improve service efficiency. • Recognized as a top performer for resolving high priority customer escalations. • Trained new team members on product knowledge and service best practices. • Achieved 100% customer satisfaction rating over 3 months. • Handled an average of 30+ customer interactions daily with high accuracy and empathy, while also developing skills that align closely with administrative and virtual assistance ro
  • C
    R
    B
    Netcafe Assistant verified_user Verified experience
    Casablanca, Rampage, Bloody
    Apr 2013 - Apr 2021 (8 years 1 month)
Education verified_user 0% verified
  • A
    Bachelor's in Social
    Alexandria University
    Sep 2018 - Jun 2022 (3 years 10 months)
  • M
    High School Diploma
    Monier El Gamal Language School
    Sep 2002 - Jun 2016 (13 years 10 months)