Kevin Blake B2B Senior Sales Acquisition | Sales Growth Manager | Customer

B2B - Senior Sales Acquisition

Concentrix

Jun 2024 - Current (1 year 11 months)

Drove revenue growth and brand awareness for merchant accounts by executing targeted marketing campaigns within the DoorDash B2B platform. Developed and implemented tailored marketing strategies (advertising, social media, email campaigns) to enhance brand visibility and customer acquisition. Maintained menu pricing consistency and optimized menu displays to boost customer satisfaction. Leveraged data analytics to track merchant performance and implement data-driven improvements. Consistently exceeded sales targets, achieving 2nd Place in Q3 Sales Growth Suit (Highest Sales, Loyalty & Promotions), 1st Place in Q4 Sales Growth Suit, and 2nd Place in Q4 for Highest Sales & Promotions, along with multiple "AM on Fire" recognitions in Q4. Selec

Scheduling Specialist

Fantastic Services

Apr 2023 - Apr 2024 (1 year 1 month)

Acted as a primary client contact via email, SMS, and phone calls, ensuring smooth scheduling and client satisfaction. Managed schedules for a team of technicians, optimizing resource allocation and route planning for maximum efficiency. Championed process improvements that streamlined scheduling, increased productivity, and reduced operational costs. Proactively monitored social media platforms to address customer complaints and maintain positive client relationships. Assisted the sales team with inbound inquiries, contributing to lead generation and revenue growth. Additionally, utilized Salesforce CRM to manage client interactions and data effectively, ensuring accurate tracking of client needs and preferences. Data reporting was also a

Guest Assistance Specialist

Hilton

May 2022 - Apr 2023 (1 year)

Managed hotel inquiries and reservations for North America, exceeding Hilton Honors enrollment targets. Successfully promoted Hilton Grand Vacation Club memberships, increasing sales and customer engagement. Promoted to Guest Assistance Supervisor, leading a team in resolving complex guest concerns. Maintained a customer-centric approach, ensuring high-quality guest experiences and brand reputation. Additionally, utilized CRM (Client Relationship Management) tools, specifically Sales Force, to enhance customer interactions and streamline reservation processes, further contributing to the overall efficiency and effectiveness of guest assistance operations.

Reservations Specialist

Hilton

Mar 2022 - May 2022 (3 months)

Managed reservations and guest inquiries before promotion to the Guest Assistance department. Resolved complex guest complaints with strong communication skills and empathy, maintaining a customer-centric approach to ensure swift and satisfactory resolutions. Contributed to enhancing the overall guest experience and reinforcing Hilton's reputation for excellence. Navigated complex situations with professionalism and tact, fostering positive relationships. Additionally, utilized Salesforce CRM to streamline reservation processes and improve guest interactions, further enhancing operational efficiency and customer satisfaction. Furthermore, provided email support to assist guests with inquiries and issues, ensuring timely responses and effect

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Customer Service Representative

FTD

Feb 2022 - Mar 2022 (2 months)

Assisted customers with online orders, technical issues, and product recommendations, ensuring a seamless shopping experience. Resolved customer complaints and returns efficiently, maintaining high satisfaction rates. Additionally, upsold complementary products such as chocolates and gift baskets to boost sales and revenue. Utilized CRM (Client Relationship Management) tools as a core component of my role to enhance customer interactions and streamline service processes. Proficient in Microsoft 365, which facilitated effective communication and documentation throughout customer service operations.

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Business Development Representative

ULTATEL

Sep 2021 - Feb 2022 (6 months)

As a Business Development Representative, I focused on B2B sales and lead generation for cloud-based communication solutions. I was ranked in the Top 10 for appointment setting within just two weeks of completing my training. I utilized Pipedrive CRM to track sales performance and refine outreach strategies. Additionally, my experience with Google Workspace and Microsoft 365 has equipped me with a strong understanding of these platforms, which I leveraged to enhance my sales processes and manage my pipeline effectively. Furthermore, I have extensive experience with Salesforce CRM, which I used as my primary tool for managing customer relationships and optimizing sales workflows. I also engaged in data reporting to clients on a weekly basis,

Technical Support Specialist

Altice USA

Mar 2020 - Oct 2020 (8 months)

Provided troubleshooting support for TV, landline, and internet services, ensuring prompt resolution of customer issues. Assisted customers with billing inquiries and upselling additional services to maximize revenue, contributing to overall business growth. Ranked Top 3 performer among 400+ agents for customer satisfaction and retention. Additionally, utilized Salesforce CRM as the primary tool for managing customer interactions and tracking service performance, which enhanced my ability to deliver exceptional support and maintain high satisfaction levels. Furthermore, I effectively handled email support, which was integral to my role, and leveraged my knowledge of CRM systems to optimize customer relationship management. Proficient in Mic

Kevin Blake

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