Luis Felipe Estrada Lara

L

Subject matter expert

London Underwriters

Jan 2025 - Current (7 months)

As a Subject Matter Expert, I provided essential internal support to team members and guided clients through the appointment process, ensuring a seamless experience. I meticulously reviewed and signed documentation to maintain compliance and accuracy. Additionally, I supported the internal team with AI tools to enhance efficiency and effectiveness in our operations. I also utilized email, chat, and phone communication to guide clients through the appointment process, ensuring clarity and responsiveness throughout their journey. Furthermore, I leveraged Google Drive to manage and share important documents, which helped keep track of accounts and facilitated better collaboration among team members and appointed agents. My experience with Goog

Sales supervisor

Icon Solutions Group

Mar 2022 - Dec 2024 (2 years 10 months)

As a Sales Supervisor, I guided a team to achieve monthly goals, providing support and mentorship to enhance team performance. I consistently delivered results and generated innovative ideas to increase production. Additionally, I led the team in reaching monthly transfer and conversion goals, conducted one-on-one coaching sessions, and created performance charts to track progress. My role also involved providing comprehensive support with product knowledge, ensuring that the team was well-equipped to meet customer needs and drive sales success. I utilized Google Drive to maintain organized documentation of accounts and leveraged CRM systems to effectively manage leads, which contributed to our overall sales strategy and efficiency. Further

E

Customer service advisor

Everise Guatemala

Jun 2021 - Mar 2022 (10 months)

As a Customer Service Advisor, I was responsible for providing exceptional support to customers, addressing inquiries, and resolving issues efficiently to enhance customer satisfaction. I utilized various Customer Relationship Management (CRM) systems to manage leads and track customer interactions effectively. Additionally, I employed Google Drive and Dropbox to organize and maintain account information, ensuring that all data was easily accessible and up-to-date. This organizational approach not only streamlined my workflow but also contributed to a more efficient service delivery process. Furthermore, I leveraged my experience in wellness and patient care while working at Humana, where I provided support over the phone and chat to elderl

T

Customer service representative

Telus International GT

Jan 2019 - Jun 2021 (2 years 6 months)

As a Customer Service Representative, I was responsible for delivering exceptional support to customers, addressing inquiries, and resolving issues efficiently to enhance customer satisfaction. I utilized my skills in troubleshooting and problem-solving to assist clients effectively, ensuring their needs were met promptly. Additionally, I leveraged my experience with WordPress to create webpages and provide support to users navigating their website challenges, which further improved the overall customer experience. My knowledge of SEO (Search Engine Optimization) also played a role in guiding customers on best practices for enhancing their website visibility, allowing them to achieve their online goals. Furthermore, I provided support throu

Luis Felipe Estrada Lara

About

Detail

Timeline

Résumé