Juan González IT Consultant

IT Operations Analyst

Discount Tire, Bhuvi IT Solutions

Jun 2023 - Current (3 years 2 months)

Support on APIs promotion and monitoring for several AWS clusters ( 3 non-prod, 1 prod ) troubleshooting queues, APIs and keep contact with development team. Attention to Incidents, managing users, creating reports and generating knowledge articles using ServiceNow.

Linux Administrator for Virtualized Platforms in Highly Demanded Environments

Nokia

Apr 2018 - May 2023 (5 years 2 months)

- Customer support mainly for the following platforms from Nokia: NetAct, Traffica, SAfE. Periodical tasks to check successful performance for the involved solutions which require: solving issues in virtualization area (VMware), database (Oracle) - Operating system (Linux/Windows). Generation of reports on mobile networks that show changes in it and trigger respective improvement and enhancing actions. - Installation of software and review of functionalities if required. Extensive experience in monitoring and integrating 2G-5G network elements from Nokia NetAct.

Technological Contractor

Servicio Nacional del Aprendizaje-SENA

Dec 2017

- Tasks assigned: 1. Create accounts for SECOP II platform; 2. Provide support to enable operations on SECOP II as required by SENA Cundinamarca; 3. Generate reports and communicate deliverables to involved areas in SENA Cundinamarca. - There's an ongoing process to get as much information on SECOP II platform in order to replicate mode of operations in tool according to government entity requirements.

RF Platform Support Engineer

Amdocs

Dec 2016 - Aug 2017 (9 months)

- Customer support activities to Amdocs team to support Radio Frequency operations for Claro Argentina. These tasks had impact on data collection to enable expansion plans and quality indicators tracking on involved mobile operator. - Periodical reports generated to be shared with internal team and with operator. Platforms supported: Radar, COPS, SON ( developed by Amdocs).

NetAct OSS Customer Support Engineer

MSI

Aug 2015 - Nov 2016 (1 year 4 months)

- Customer support tasks for Nokia NetAct and Nokia Traffica. Daily monitoring, tuning and corrective operations. Network element integration, data consistency check from elements, NetAct & Trafifica platform availability.

OSS Engineer

Morson International

Jul 2012 - Aug 2015 (3 years 2 months)

- Currently working on a migration entities project to be deployed for Claro Colombia. Goal of project consists on setting scope of changes required, applying recommendations and providing documentation to keep and enforce practices recommended.

C

Customer Support Engineer

Connect44

May 2011 - Jul 2012 (1 year 3 months)

- Project and Care activities on customers supported in LA South region. Support activities on monitoring tools installed on GSM/3G operators. Technical skills cover Linux, Oracle DB, IP networking. - Managerial skill to contact customers, communicate progress/status of activities, keep deadlines in assignments and deal with multicultural teams.

A

Value Added Platform Implementation Engineer

Avion Systems

Aug 2010 - Sep 2010 (2 months)

- Implementation of a new OSS5.2 platform for Vitelco operator. Vitelco was migrating to 3G technology and it was aimed to provide a new support system for its 3G stations. - Scope of the work was to check correctness of implementation parameters, perform commissioning and the load 3G licenses in system.

A

Value Added Platform Implementation Engineer

Avion Systems

Aug 2010 - Sep 2010 (2 months)

- Main assignment was to perform review of former monitoring system (ConnectNMS 3.1) and prepare migration on a new commissioned OSS5.1 platform. - Scope of of activities included extensive check of previous platform and care activities, then commission and test of new platform. OSS5.1 is a solution that comprises Linux, Oracle and EMC facilities that support final monitoring product.

OSS Engineer / OSS Stream Manager

Nokia

Jan 2007 - Dec 2010 (4 years)

- OSS Engineer: supporting project/care teams in implementing and giving support to NetAct OSS platforms in Latin America countries. - OSS Stream Manager: giving lead and nurturing developing process of OSS team in Andean area (Colombia, Ecuador, Peru, Venezuela).

OSS engineer

Nokia

Jan 2000 - Dec 2007 (8 years)

- Commissioning and support for NMS 2000/OSS, Traffica and SMSC products in South Latin America countries.

F

Customer Support Engineer

FyC Sistemas

Apr 1999 - Apr 2000 (1 year 1 month)

- As HP partner in Venezuela, in FyC Sistemas I was performing in 3 main areas: Customer support in HP platform, mostly oriented in Operating System and System performance tuning. - Consultancy operations, in order to provide recommendations for best practices in security and administration topics among several; 3. training services, acting as instructor of HP-UX administration courses.

Juan González

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